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About the Role

The Patient Care Specialist provides essential administrative support for effective patient care under the direct supervision of a Nurse Practitioner or Physician Assistant. This role focuses on delivering outstanding customer service, maintaining a welcoming atmosphere, and managing front office processes including patient registration and insurance practices.

Responsibilities

• Greet, register, and discharge all patients with a high level of customer service.
• Cross-train and assist with back-office duties as needed within the scope of practice.
• Accurately collect and input patient demographics and financial information during registration.
• Verify and update all patient insurance information at the time of registration.
• Maintain strong knowledge of Medical Insurance Plans, including co-pays, deductibles, and coverage limits.
• Stay up-to-date with all changes to Government and Commercial Insurance Plans.
• Maintain a high-level understanding and knowledge of the Fast Pace Self-Pay program.
• Collect all insurance, co-pays, deductibles, or Self-Pay amounts at the time of registration.
• Answer the phone in a polite, patient-centered manner, demonstrating a commitment to positive patient experiences.
• Maintain Fast Pace Customer Service levels and facilitate patient flow by notifying the provider of patient arrival, managing delays, and communicating appropriately with patients and clinical staff.
• Retrieve, fax, or mail medical records to primary care providers as needed, coordinating the medical records process for continuation of care.
• Willing to cross-train on back-office clinical skills to perform in a cross-functional role.
• Complete all mandatory compliance training and consistently follow processes and procedures.
• Maintain friendly and cordial relations with clients and employees, fostering a positive work atmosphere.
• Perform the physical, use of senses, cognitive, and environmental functions of the position.
• Fold towels, clean tables, and assist patients with exercise equipment.
• Welcome new employees, facilitate introductions, provide clinic tours, and offer an overview of clinic processes.
• Actively assist new employees with learning activities and completing required training.
• Support new employee training through job shadowing, demonstration, and coaching.
• Comply with Company standards of operations.
• Adhere to the Core Values of the Company: teamwork, communication, empowerment, quality of care, and friendliness.
• Promote and maintain a respectful culture of employee, employer, patient, and business confidentiality.
• Demonstrate proficiency with basic PC skills, including typing, mouse utilization, and basic software like MS Outlook and Word.
• Maintain the overall cleanliness of the office, including taking out garbage, organizing desk space, and ensuring cleanliness of patient and office areas.
• Keep the reception area clean and organized.
• Perform other duties as assigned by management.

Requirements

• High School Diploma or its equivalent.
• Current CPR license (required within 7 days of hire).
• 1 year of customer experience, preferably in urgent care (Level 1).
• 3 years of experience in billing and coding (Level 2 & 3).
• Intermediate computer skills, including typing 70-100 words per minute (Level 2 & 3).
• Knowledge of Microsoft Office, including Word and Excel (Level 2 & 3).
• Intermediate skills in Excel, including basic formulas and VLOOKUP (Level 2 & 3).
• 1 year of medical office experience with basic medical terminology and insurance knowledge preferred.
• 1 year experience with basic PC use, including mouse and standard software like MS Office (Outlook and Word).
• Ability to comply with Company standards of operations.
• Ability to adhere to the Core Values of the Company.
• Ability to promote and maintain a respectful culture of employee, employer, patients and business confidentiality.
• Proficiency with basic PC skills to include typing, utilization of a mouse, and ability to use basic software such as MS Outlook and Word.
• Ability to comply with Company standards of operations.
• Ability to adhere to the Core Values of the Company, of teamwork, communication, empowerment, quality of care, and friendliness.
• The ability to promote and maintain a respectful culture of employee, employer, patients and business confidentiality.
• Pre-employment/drug/alcohol testing as a condition of employment (Mississippi Residents Only).

Skills

• Customer Service
• Patient Registration
• Insurance Practices
• Communication
• Medical Terminology
• Microsoft Office Suite (Outlook, Word, Excel)
• Basic Formulas
• VLOOKUP
• Typing
• PC Skills

Location

• Onsite

Work Type

• Full-time

Experience Level

• 1 Year
• 3 Years

Education Level

• High School Diploma or its equivalent

Benefits

• Holiday pay
• PTO
• Medical
• Dental
• Vision
• Work-Life balance

About the Company

• Fast Pace Health is a growing company that offers support and mentoring for professional development.
• The company provides a rewarding career path and fosters a dynamic team environment focused on surpassing business goals and ensuring excellent patient care.
• Employees have the opportunity to participate in community events and outreach programs.
• The company culture emphasizes community and family.
• Fast Pace Health is committed to the principle of equal employment and creating an inclusive environment.

Equal Opportunity

• Fast Pace Health is committed to the principle of equal employment and creating an inclusive environment for the benefit of our employees, our patients, and our communities.
• We are an equal opportunity employer and welcome job applications from qualified individuals without regard to race, creed, color, ancestry, religion, sex, sexual orientation, gender identity, pregnancy, national origin, age, disability, veteran status, marital status, parental status, genetic information or any other legally protected characteristics or conduct.
• Information regarding rights under certain federal laws is available via provided links (FMLA, EEO posters).