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About the Role

The Compliance Coordinator supports compliance and quality activities across the New York market to ensure adherence to applicable laws, regulations, payer requirements, internal policies, and best practices. This role provides day-to-day compliance support with a focus on reporting, audit support, compliance monitoring, documentation, and follow-up, while also identifying potential gaps and maintaining required documentation.

Responsibilities

Supports day-to-day compliance and quality activities across the New York market.
Prepares, completes, submits, and maintains required regulatory, payer, and internal compliance reports and documentation.
Supports internal and external audits by gathering and reviewing documentation, coordinating requested information, tracking findings, and supporting follow-up activities.
Conducts routine compliance monitoring and reviews to identify potential gaps, trends, and areas requiring additional follow-up.
Escalates identified compliance risks, concerns, and trends to the Compliance Specialist and/or Quality and Compliance leadership.
Assists with follow-up related to incidents, complaints, audit findings, and other compliance matters.
Reviews compliance and operational reports and coordinates follow-up with market teams to address identified issues.
Assists with drafting responses to requests, complaints, and audits from payer partners and regulatory agencies.
Supports implementation and maintenance of policies, procedures, workflows, and documentation designed to promote compliance and quality outcomes.
Provides support to market teams regarding established compliance processes and requirements.
Serves as additional compliance coverage and backup for the New York market as needed.
Supports corrective and preventive action activities, including documentation, tracking, and follow-up on assigned action items.
Supports activities related to the attainment and retention of certifications and accreditations, including Joint Commission.
Participates in Quality and Compliance meetings, QAPI activities, Quality and Governance meetings, and other compliance-related meetings.
Maintains organized and accurate compliance records and ensures required documentation is completed and retained.
Contributes to ongoing compliance, operational, and quality improvement initiatives.
Performs other compliance and quality-related duties as assigned.

Requirements

Excellent interpersonal, written, and verbal communication skills.
Strong organizational skills and attention to detail.
Strong analytical and problem-solving skills with the ability to identify issues and escalate concerns appropriately.
Ability to exercise initiative within established policies, procedures, and compliance requirements.
Ability to prioritize multiple responsibilities and meet deadlines in a fast-paced environment.
Ability to work independently while collaborating effectively with compliance, operations, and other functional partners.
Ability to handle confidential and sensitive information appropriately.

Skills

Working knowledge of healthcare regulatory and compliance requirements
Strong technical skills, including Microsoft Excel and report generation
Home care experience preferred
Experience with HHAExchange, Salesforce, or similar healthcare systems preferred

Location

Brooklyn, NY

Work Type

Office hours Monday - Friday 8:30-5pm

Experience Level

1–2 years of experience in healthcare compliance, quality, regulatory operations, audit support, or a related healthcare environment preferred

Education Level

Bachelor’s degree in healthcare, business, compliance, legal studies, or a related field preferred

Salary/Compensations

$80,000-$85,000 annually

Benefits

Comprehensive medical, dental, and vision coverage
401(k) retirement plan
Paid time off and holidays
Employee assistance programs and wellness initiatives
Flexible options to support a balanced life

About the Company

As the nation’s leading provider of high-quality home care services, we empower our clients to live independently, safely, and with dignity in their own homes.
The home is more than a place – it’s the center of health, care coordination, and Meaningful Moments that transform lives.

Equal Opportunity

Help At Home is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants.
Applicants will receive fair and impartial consideration without regard to race, sex, color, religion, national origin, age, disability, veteran status, genetic data, or religion or other legally protected status.