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About the Role

Lead day-to-day operations in a high-energy, fast-paced quick service restaurant environment. This highly guest-facing role requires an engaging leader who is visible on the floor, actively interacting with guests, driving service standards, and ensuring a welcoming, efficient experience from order to delivery. You will play a key role in leading peak service periods, supporting team members, and maintaining speed, accuracy, and quality.

Responsibilities

Oversee daily quick service restaurant operations, ensuring efficient, fast-paced service and seamless coordination across all front- and back-of-house functions
Train, motivate, and develop team members to maintain high performance and professionalism
Maintain positive guest relations and high standards of service, addressing concerns and complaints in a timely and professional manner
Assist with administrative tasks, including ordering, inventory, scheduling, and operational reporting
Continuously monitor the point of sale system, checking for errors, price variations, and accuracy
Monitor and enforce health, safety, and sanitation standards in compliance with regulations

Requirements

Minimum of 2 years of experience as a Restaurant Manager, Assistant Manager, or similar role, preferably in a high-volume establishment
Experience managing budgets, cost control, inventory, and an understanding of P&L’s
Strong leadership and interpersonal skills, with the ability to foster teamwork and motivate team members
Knowledge of food and beverage service standards, health regulations, and safety procedures
Financial acumen and proficient computer skills, including Word, Outlook, Excel, and point of sale systems
Ability to obtain ServSafe, Food Safety Handler, and Training for Intervention Procedures certifications
Capacity to work a flexible schedule to accommodate business levels

Skills

Leadership
Interpersonal skills
Teamwork
Motivation
Food and beverage service standards
Health regulations
Safety procedures
Financial acumen
Computer proficiency (Word, Outlook, Excel, POS systems)
ServSafe
Food Safety Handler
Training for Intervention Procedures

Location

Buffalo, New York

Work Type

Full-time

Experience Level

2+ years of experience as a Restaurant Manager, Assistant Manager, or similar role

Benefits

Medical, dental, and vision insurance
401(k) with up to 4% company match
Annual performance bonus based on level, as well as individual, company, and location performance
Paid vacation days and holidays
Paid parental bonding leave
Tuition and/or professional certification reimbursement
Generous friends-and-family discounts at many of our hotels and resorts

About the Company

Patina Group is a leader in the premium segment of the restaurant and catering industry, operating restaurants and managing catering and food service operations at high-profile venues including, Lincoln Center, Walt Disney World®, Disneyland®, the Empire State Building, Grand Central Station, and The Metropolitan Opera.
Patina Group was recently named one of America's Top 25 restaurant groups by Nation's Restaurant News.