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About the Role

Support the delivery of integrated facilities management (IFM) services across workplace operations, customer experience, operational administration, vendor coordination, and workplace support services within a corporate environment for a Global Financial Services client. This hands-on role ensures workplace operations are delivered safely, efficiently, and professionally, aligning with contractual obligations and standards.

Responsibilities

Support the day-to-day operation, presentation, and functionality of the workplace across front-of-house and back-of-house environments.
Maintain workplace areas including reception spaces, meeting rooms, kitchens, utilities areas, collaboration spaces, storage rooms, and office amenities.
Assist with workplace logistics activities including workstation moves, furniture setups, operable walls, locker coordination, signage support, pantry services, hospitality support, and workplace readiness activities.
Provide flexible operational support across reception, concierge, workplace services, and back-of-house functions.
Coordinate incoming and outgoing mail, courier services, freight deliveries, registered mail, archives, and operational logistics activities.
Support procurement, stock management, purchase orders, invoice processing, workplace records, service documentation, and replenishment of workplace consumables and office supplies.
Provide day-to-day administrative and operational support to the Facilities Management team.
Support meetings, training sessions, and workplace events, including room setup and catering coordination.
Provide first-level support for workplace technology and collaboration tools.
Assist in maintaining meeting rooms, collaboration spaces, and client-facing areas.
Support delivery of integrated facilities management services by coordinating vendors, contractors, and workplace service providers.
Assist with contractor access, onsite coordination, maintenance follow-up, service requests, and vendor scheduling.
Support audit readiness, operational compliance activities, and continuous improvement initiatives.
Support workplace health, safety, security, emergency preparedness, and compliance activities.
Conduct workplace inspections and identify, report, and escalate workplace risks, incidents, hazards, maintenance concerns, and compliance issues.
Support contractor compliance processes, visitor management procedures, Fire Warden responsibilities, evacuation procedures, and workplace safety initiatives.
Support the Facilities Site Lead and site team with operational coordination, workplace reporting, KPI/SLA tracking, administrative support, and service delivery follow-up activities.
Maintain accurate operational records including service requests, inspections, incidents, workplace logs, stock levels, and vendor activities.
Deliver workplace and facilities services in accordance with agreed KPIs, SLAs, operational procedures, workplace standards, and client expectations.
Demonstrate flexibility, accountability, teamwork, and a continuous improvement mindset.

Requirements

Experience in facilities, workplace operations, administration, hospitality, reception, concierge, or customer service within a corporate environment.
Experience supporting front-of-house and back-of-house operations including vendor coordination, service requests, meetings/events, mailroom, and workplace logistics.
Strong customer service, communication, stakeholder management, organisational, and administrative skills.
Ability to manage competing priorities and work independently.
Understanding of workplace health, safety, security, contractor management, and operational compliance requirements.
Proactive, adaptable, and team-oriented with flexibility to support evolving workplace and operational needs.

Skills

Workplace technology
Hybrid meetings
Hospitality
Event support
Fire Warden certification
First Aid certification

Location

On-site – Sydney, NSW

Work Type

On-site
Full-time

Experience Level

Experience in facilities, workplace operations, administration, hospitality, reception, concierge, or customer service within a corporate environment.
Experience supporting front-of-house and back-of-house operations including vendor coordination, service requests, meetings/events, mailroom, and workplace logistics.
Experience within an IFM or corporate workplace environment

Benefits

Great employee discounts off fitness, wellbeing & other renowned brands
18 weeks paid maternity leave
Private Health Insurance Discounts
Active Social Club
Employee assistant program
Novated Lease for EV cars
Paid time off for volunteer work
Career Opportunities with Australia's #1 Commercial Real Estate firm
Premium offices

About the Company

JLL empowers you to shape a brighter way.
Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients.
We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong.
Shaping the future of real estate for a better world
At JLL, we see a Brighter Way forward for our clients, our people, our planet, and our communities.
With over 200 years of real estate experience, we are, and always have been, in continual pursuit of brighter ways of working.
We bring to life a Brighter Way in all that we do by seeking better, smarter, more innovative ways of working.
We approach our work in a warmer, more optimistic, and inclusive way.
JLL is a global leader in helping clients envision where people will live, work, play, shop, and eat.
You’ll join an entrepreneurial, inclusive culture. One where the best inspire the best. Where like-minded people work naturally together to achieve great things. Join us to develop your strengths and enjoy a fulfilling career full of varied experiences. Keep those ambitions in sight and imagine where JLL can take you.
Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services.

Equal Opportunity

As an organisation, we don’t just accept that we are a place of many different people, but we embrace it, we celebrate it, and we proactively support the needs that difference brings.
JLL is committed to equal opportunity regardless of race, gender, age, sexual orientation or disability, and that is why, for more than a decade, we continue to rank among the World’s Most Ethical Companies.
We are dedicated to offering veterans from all ranks and services a successful civilian career as they transition out of the military. We recognise and appreciate the skills acquired in their service careers as vital and transferable to our workforce.
Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.
If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at HRSCLeaves@jll.com. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.