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About the Role

The Site Lead supports the ANZ Lead in delivering integrated workplace and facilities operations across the Marsh ANZ portfolio. The role acts as the primary on-site JLL operational lead for assigned locations, ensuring workplace operations are delivered safely, efficiently, compliantly, and in alignment with contractual obligations, operational standards, and client expectations. The role is responsible for leading integrated Front of House (FOH) and Back of House (BOH) workplace operations, managing service delivery outcomes, coordinating vendors and workplace services, supporting operational governance, and delivering a high-quality workplace experience.

Responsibilities

Lead integrated FOH and BOH workplace operations to deliver consistent, high-quality workplace experiences.
Provide operational guidance to workplace teams, contractors, and vendors.
Proactively manage workplace requests, operational issues, service escalations, and business continuity matters.
Foster a collaborative and customer-focused culture.
Monitor and support achievement of workplace operational KPIs, service standards, compliance obligations, and customer experience outcomes.
Coordinate day-to-day facilities operations including maintenance, contractor access, workplace inspections, office services, and smart office initiatives.
Manage relationships with landlords, managing agents, vendors, contractors, and service providers.
Coordinate delivery of Principal and Managing Agent services including workplace operations, catering, pantry services, transport coordination, mailroom, and security support.
Support procurement activities including quotations, purchase orders, invoice processing, accruals, expenditure tracking, and vendor performance management.
Support vendor performance reviews, contractor compliance activities, and operational service audits.
Build and maintain effective relationships with client stakeholders, occupants, guests, landlords, vendors, and internal teams.
Deliver a customer-focused workplace experience through proactive engagement, workplace events, client functions, and occupancy experience initiatives.
Support the ANZ Lead with operational governance activities including MBRs, QBRs, KPI reporting, stakeholder communications, and service delivery reviews.
Analyse operational trends and service performance metrics to support informed decision-making and continuous service improvement.
Collaborate with regional workplace teams, shared services functions, and account leadership to ensure consistency in operational delivery.
Coordinate health, safety, environmental, compliance, and risk management activities.
Support emergency preparedness activities, contractor compliance, workplace inspections, incident management, corrective actions, and operational risk mitigation activities.
Ensure vendors and service providers operate in accordance with contractual obligations, operational procedures, and safety standards.
Maintain accurate compliance documentation, operational records, audit requirements, and contractor certifications.
Escalate operational, compliance, financial, or service delivery risks to the ANZ Lead with recommended mitigation actions.
Utilise workplace technology platforms including Corrigo, Azara, EMS, OBSI, procurement systems, and security platforms.
Prepare operational reporting including workplace utilisation, visitor analytics, EMS reporting, service performance metrics, dashboards, and expenditure tracking and reporting.
Support budgeting activities, annual purchase orders, invoice reconciliation, operational reporting, and governance administration.
Leverage workplace technologies, operational insights, and reporting tools to improve service delivery, workplace experience, and operational efficiency.
Identify and support continuous improvement initiatives, process enhancements, and technology-enabled ways of working.

Requirements

3–5 years’ experience within facilities management, workplace operations, hospitality, property management, or corporate services environments.
Experience supporting integrated FOH and BOH workplace operations within a corporate or IFM environment.
Strong understanding of facilities operations, vendor coordination, procurement, and compliance requirements.
Demonstrated ability to utilise workplace technologies and systems to improve operational delivery and efficiencies.
Strong stakeholder management, communication, organisational, and problem-solving skills.
Ability to manage competing priorities within fast-paced operational environments.
Proficient in Microsoft Office and workplace systems including procurement, EMS, and security platforms – advantage.

Skills

Facilities Management
Workplace Operations
Hospitality
Property Management
Corporate Services
Vendor Coordination
Procurement
Compliance
Stakeholder Management
Communication
Organisation
Problem-Solving
Microsoft Office
Workplace Systems
Procurement Systems
EMS
Security Platforms

Location

On-site – Sydney, NSW

Work Type

On-site

Experience Level

3-5 years

Benefits

Great employee discounts off fitness, wellbeing & other renowned brands
18 weeks paid maternity leave
Private Health Insurance Discounts
Active Social Club
Employee assistant program
Novated Lease for EV cars
Paid time off for volunteer work
Career Opportunities with Australia's #1 Commercial Real Estate firm
Premium offices

About the Company

JLL empowers you to shape a brighter way.
Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients.
We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong.
Shaping the future of real estate for a better world
At JLL, we see a Brighter Way forward for our clients, our people, our planet, and our communities.
With over 200 years of real estate experience, we are, and always have been, in continual pursuit of brighter ways of working.
We bring to life a Brighter Way in all that we do by seeking better, smarter, more innovative ways of working.
We approach our work in a warmer, more optimistic, and inclusive way.
JLL is a global leader in helping clients envision where people will live, work, play, shop, and eat.
You’ll join an entrepreneurial, inclusive culture. One where the best inspire the best. Where like-minded people work naturally together to achieve great things. Join us to develop your strengths and enjoy a fulfilling career full of varied experiences. Keep those ambitions in sight and imagine where JLL can take you.
Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services.

Equal Opportunity

As an organisation, we don’t just accept that we are a place of many different people, but we embrace it, we celebrate it, and we proactively support the needs that difference brings.
JLL is committed to equal opportunity regardless of race, gender, age, sexual orientation or disability, and that is why, for more than a decade, we continue to rank among the World’s Most Ethical Companies.
We are dedicated to offering veterans from all ranks and services a successful civilian career as they transition out of the military. We recognise and appreciate the skills acquired in their service careers as vital and transferable to our workforce.
Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at HRSCLeaves@jll.com. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.