URBN Store Detective at Urban Outfitters | NY, US | Rezi

URBN Store Detective at Urban Outfitters

URBN Store Detective

Urban Outfitters · NY, US

4 days ago

URBN Store Detective

Urban Outfitters · NY, US

4 days ago
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About the Role

The Store Detective's main objective is to deter theft by communicating suspicious activity, maintaining a safe working environment, and providing a high level of customer service. The Store Detective will implement loss prevention procedures to safeguard company assets, prevent and minimize external theft and promote a safe environment. The Store Detective will also perform other duties related to shrink mitigation.

Responsibilities

  • Completion of daily LP checklist
  • Recover/Apprehend shoplifters within company guidelines.
  • Prosecute shoplifters following company guidelines in partnership with law enforcement agencies.
  • Complete all necessary paper work (Supporting deposition, Lost and stolen property report, APPRISS case reporting.)
  • Ensure the store teams are adhering to Loss Prevention policy and procedure
  • Respond to all safety concerns and threats within assigned location
  • Communicate with local and state law enforcement agencies as necessary to report and/or prosecute cases of theft

Requirements

  • Must have a valid NYS security guard license
  • 1-2 years’ experience within a retail Loss Prevention
  • Outstanding time and attendance history is a critical requirement
  • Effective at developing and maintaining strong business partnerships
  • Ability to deescalate customer escalations and protect members of the store team as necessary
  • Ability to make quick and decisive decisions in accordance with company policies
  • Proven track record of shoplifting apprehensions/recoveries
  • Ability and willingness to move with purpose and a strong sense of urgency
  • Ability to maintain a professional work demeanor at all times
  • Ability to preserve confidential information
  • Work approximately 35+ hours per week, flexible schedule required on evenings, weekends, and/or most holidays depending on business needs
  • Ability to read/write concise reports in a timely manner.
  • Store Detective must also know basic computer skills to type reports
  • This is a non-uniformed position. The Store Detective will be required to dress in accordance to company dress code standards
  • Successful completion of internal Loss Prevention program upon hire

Skills

  • Excellent communication and interpersonal skills
  • Basic computer skills

Location

  • 521 5th Ave, New York, New York, 10175 United States

Work Type

  • Full-time

Experience Level

  • 1-2 years experience

Salary/Compensations

  • USD $19.00 - USD $26.00 /Hr.

Benefits

  • Medical
  • Dental
  • Vision
  • PTO
  • Generous employee discounts
  • Retirement savings

About the Company

  • #URBANNA