About the Role
The Store Detective's main objective is to deter theft by communicating suspicious activity, maintaining a safe working environment, and providing a high level of customer service. The Store Detective will implement loss prevention procedures to safeguard company assets, prevent and minimize external theft and promote a safe environment. The Store Detective will also perform other duties related to shrink mitigation.
Responsibilities
- Completion of daily LP checklist
- Recover/Apprehend shoplifters within company guidelines.
- Prosecute shoplifters following company guidelines in partnership with law enforcement agencies.
- Complete all necessary paper work (Supporting deposition, Lost and stolen property report, APPRISS case reporting.)
- Ensure the store teams are adhering to Loss Prevention policy and procedure
- Respond to all safety concerns and threats within assigned location
- Communicate with local and state law enforcement agencies as necessary to report and/or prosecute cases of theft
Requirements
- Must have a valid NYS security guard license
- 1-2 years’ experience within a retail Loss Prevention
- Outstanding time and attendance history is a critical requirement
- Effective at developing and maintaining strong business partnerships
- Ability to deescalate customer escalations and protect members of the store team as necessary
- Ability to make quick and decisive decisions in accordance with company policies
- Proven track record of shoplifting apprehensions/recoveries
- Ability and willingness to move with purpose and a strong sense of urgency
- Ability to maintain a professional work demeanor at all times
- Ability to preserve confidential information
- Work approximately 35+ hours per week, flexible schedule required on evenings, weekends, and/or most holidays depending on business needs
- Ability to read/write concise reports in a timely manner.
- Store Detective must also know basic computer skills to type reports
- This is a non-uniformed position. The Store Detective will be required to dress in accordance to company dress code standards
- Successful completion of internal Loss Prevention program upon hire
Skills
- Excellent communication and interpersonal skills
- Basic computer skills
Location
- 521 5th Ave, New York, New York, 10175 United States
Work Type
- Full-time
Experience Level
- 1-2 years experience
Salary/Compensations
- USD $19.00 - USD $26.00 /Hr.
Benefits
- Medical
- Dental
- Vision
- PTO
- Generous employee discounts
- Retirement savings
About the Company
- #URBANNA
