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About the Role

This role offers an opportunity to apply existing insurance experience and knowledge within an industry-leading, global organization, contributing to innovative and effective solutions for the Commercial Risk division.

Responsibilities

• Resolve basic inquiries associated with Aon Client Services (ACS) service delivery and refer complex inquiries to senior team members.
• Identify and retrieve relevant compliance documentation for renewals, invoices, and other ACS results.
• Perform vital activities or support sales & broking teams in initiating renewals, processing invoices, issuing auto IDs, issuing renewal and urgent certificates, initiating endorsements, and processing other client requests.
• Seek assistance from team members when confronted with unfamiliar or complex processing transactions.
• Monitor and attend to requests via Polaris that require actions promptly.
• Ensure the system of record (Xpress) is accurate and current to ensure outputs and client results are produced according to guidelines and policy details.
• Collaborate closely and be responsive to inquiries from outsourced providers to handle and ensure the timeliness and quality of outputs.
• Upload, index, or attach documents in the Document Management System.
• Perform pre-renewal account review with the sales and broking team to meet client expectations related to timelines and to ensure accuracy of results.
• Help colleagues troubleshoot and resolve basic client issues around ACS services.
• Address and complete special client projects with assistance from sales and broking.
• Participate in internal renewal meetings where required.

Requirements

• Applicants must be legally authorized to work in Canada.
• This role is not eligible for sponsorship, and we are unable to sponsor or take over sponsorship of an employment visa or work permit.

Skills

• Insurance industry experience
• High attention to detail
• Developed interpersonal and collaborative skills
• Ability to work in a team environment
• Excellent oral and written communication skills
• Outstanding customer service
• Proficiency with the MS Office suite
• RIBO license preferred or desire to obtain it
• Working towards CAIB, CRM or CIP is considered an asset

Location

• Toronto

Work Type

• Existing Vacancy

Experience Level

• 6 + months of experience in the insurance industry is preferred

Education Level

• Post-secondary education in an insurance-related field or equivalent years of office experience is preferred

Salary/Compensations

• $43,500.00 - $58,000.00

About the Company

• Aon is in the business of better decisions.
• At Aon, we shape decisions for the better to protect and enrich the lives of people around the world.
• As an organization, we are united through trust as one inclusive team, and we are passionate about helping our colleagues and clients succeed.