Impress employers and recruiters.
Choose from hundreds of resume examples.

Impress employers and recruiters.
Choose from hundreds of resume examples.

Target Resume Now

About the Role

This position is responsible for the daily operation and management of the branch, including staffing and fiscal responsibility. It leads efforts to ensure operational efficiencies and compliance with all federal, state, and local requirements.

Responsibilities

• Leads management staff in developing and executing a business plan for branch operations, including setting priorities and job assignments.
• Monitors departmental activities, communicates policies, evaluates performance, provides feedback, and addresses disciplinary actions.
• Develops an environment that fosters creative thinking, problem-solving, and empowerment within the branch management team.
• Oversees regular rounds to monitor nursing care delivery, support department operations, branch office appearance, staff morale, and patient needs.
• Exhibits positive customer service to internal and external customers by supporting customer service initiatives and business objectives.
• Utilizes survey information to address areas of importance as defined by customers.
• Ensures consultants and support resources are utilized effectively and maintains high interdepartmental teamwork.
• Maintains working knowledge of and ensures compliance with all governmental regulations.
• Implements effective processes for employee requirements, communication, and reporting.
• Establishes an environment that encourages growth, employee morale, and staff retention.
• Partners with Human Resources and Talent Acquisition for timely hiring, onboarding, and resolution of employee relations issues.
• Manages branch office budgets and business practices, including labor costs, payables, and receivables.
• Monitors business activities to ensure adherence to procedures, standards, and sound business practices.
• Communicates budget guidelines and expectations to department managers.
• Meets established budget and Accounts Receivable goals.
• Develops and implements a growth strategy for the branch office, considering service opportunities, competition, and market changes to maximize census, payor mix, and ancillary revenues.
• Leads and monitors staff in executing the growth plan.
• Takes initiative in evaluating, developing, and implementing new business opportunities that benefit the branch office and its affiliates.
• Develops positive relationships with government regulators, patients, families, healthcare providers, physicians, and the community.
• Acts as a community resource for healthcare-related information.
• Complies with, supports, and enforces company policies regarding safety and infection control.
• Promotes understanding and compliance with patient's rights rules and fosters positive relationships with patients, visitors, and regulators.
• Supervises, conducts, and participates in education activities and staff meetings.
• Utilizes the quality improvement process in all areas of branch office operation.

Requirements

• High School Diploma required
• Minimum 1 year hospice experience
• Minimum 1 year business development experience
• Must have valid drivers license and auto insurance
• Working knowledge in Microsoft Word and Excel software
• Attention to detail in composing, typing and proofing materials
• Excellent spelling, grammar and written communication skills
• Excellent telephone and oral communications skills
• Ability to maintain high level of confidentiality
• Ability to respond in a professional manner to Supervisor, Patients, Families, Business Associates and the General Public
• Ability to define problems, collect data, establish facts and draw valid conclusion
• Must have reliable transportation

Education Level

• High School Diploma required
• Bachelors Degree preferred

About the Company

• At Embrace Hospice, our primary ambition is to bring first-class care to the warmest and most serene environment possible: home.
• We provide the full spectrum of hospice services, thoughtfully tailored to the individual needs of patients and families.
• Embrace Hospice, an affiliate of Adoration Health, is grounded in a foundational commitment to providing exceptional patient care and championing our agency leadership and teams.
• We are proud to have expert clinicians and caregivers on our team.
• We are confident you will find purpose, meaning and a chance to make a positive impact from day one.
• For more information, please visit https://embracehospicellc.com/.
• Follow us on Facebook and LinkedIn.