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About the Role

The Residential Counselor works to ensure quality childcare services are delivered within a residential group care facility, adhering to agency policy and all applicable state, federal, and OMH regulations. This role involves participating in the childcare schedule and calendar, ensuring service continuity and quality for residents. The Residential Counselor II assists in implementing department goals, youth treatment plans, and daily living care, contributing to Glove House's high-performance culture.

Responsibilities

Assists in the provision of overall oversight to the residential program and supervision of staff in the care of youth.
Performs all work tasks in a safe manner.
Is guided by organizational values and trauma-informed practice in all interactions.
Demonstrates understanding of the four dimensions of safety and can identify gaps.
Treats all children, families, staff, and ancillary providers with respect and courtesy.
Demonstrates and models sensitivity to the cultural background of children, families, and co-workers.
Assists in ensuring job-related activities comply with Glove House policies, procedures, OMH, professional association, ethical standards, accreditation standards, and the law.
Requires daily interaction with staff and clients, ensuring services are delivered in accordance with the Glove House operating modality (TCI), youth’s treatment plan, calendars, and schedules.
Assists in providing staff and resident support in crisis situations, including post-crisis response.
Directly supervises and provides coaching to the youth in care.
Completes administrative tasks as assigned.
Assists to ensure adequate staff coverage and assumes added responsibility when needed.
Ensures, completes, and maintains client records and program documentation (self, staff, and youth), such as daily activities, treatment plan progress, progress notes, and termination summaries, according to Glove House program and regulatory standards.
Assures all documentation is completed in a timely fashion (e.g., youth notes, myEvolv).
Actively participates as a team member and attends staff meetings.
Participates in all Glove House strategic planning goals, including risk management and Quality Assurance plans.
Maintains timely compliance with all established Glove House standards and provides support documents as necessary (physical/TB, driver license, auto insurance).
Protects the privacy of clients in accordance with HIPAA regulations.
Contributes to an engaging, positive work environment.
Is required to safely travel on agency business, maintaining accurate mileage documentation.
Consistently attends mandated agency and department meetings and participates on standing agency and community committees as assigned.
Represents Glove House at state and local forums, developing collaborative relations with other stakeholders.
Performs other responsibilities as assigned by the Residential Program Manager.

Requirements

High School Diploma required; Bachelor's degree preferred.
Must have a valid driver’s license and driving record in accordance with agency standards.
1-3 years' experience working with children and families in residential care, counseling, group care required.

Skills

Community resources
TCI principles
Trauma Informed Care Practices
State and Federal regulations
Perform under strong demands in fast-paced, diverse environment
Handle confidential information appropriately
Perform at a high level of autonomy
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedural manuals.
Ability to write routine reports and correspondence.
Utilizing computer and standard Microsoft Office, learn new computer programming (e.g., myEvolv, Paylocity).
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
Ability to deal with problems involving several concrete variables in standardized situations.
Work on multiple tasks, while maintaining a high attention to detail, accuracy, and quality.
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
Ability to compute rate, ratio, and percentages and to draw and interpret bar graphs.
Commit to effectively and efficiently providing high levels of customer satisfaction with positive service delivery results.
Demonstrate the behaviors of the Glove House Values.
Interact effectively with individuals/families from diverse backgrounds.
Set appropriate limits and boundaries with clients; act decisively to protect clients, when necessary.
Assess and apply proper intervention strategies.
Identify and understand environmental stressors.
Recognize importance of social, economic, environmental factors in the development and resolution of personal/family problems.
Be sensitive to service population’s cultural/socioeconomic characteristics.
Make home visits.

Location

Onsite

Work Type

Full-time
Flexible hours

Experience Level

1-3 years

Education Level

High School Diploma
Bachelor's degree preferred

Salary/Compensations

Associate’s Degree or 3 years minimum experience $20.50
Bachelor’s Degree or 6+ years of experience $23.50
Bachelors/Associate’s Degree and 10+ years of experience, $26.50 or 15+ years of experience (no degree)

Benefits

Tuition reimbursement opportunities

About the Company

Contributes to the Glove House high performance culture by exhibiting our values and providing quality results that keep Glove House as the premier provider of child, family and behavioral health solutions.