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About the Role
Our Piercing Care Coordinator is dedicated to providing an exceptional experience for every client. As sales support for our piercers and piercing clients', the Piercing Care Coordinator contributes to the experience of our luxury piercing products and services for the full customer journey, beginning pre-appointment staying focused on the end goal of healthy, healed piercings. This role operates in a fast-paced environment and acts as the traffic controller for the piercing department, with the goals of exceptional sales and service at the heart of every choice they make. You'll have the opportunity to have a clear impact on the customers' experiences, the piercing projects performed, and daily sales in your location.
Responsibilities
- Respond to piercing customer communications in person and by text and email
- Support piercing-related sales in person at counter
- Provide support for traditional jewelry sales as needed
- Execute day-to-day operational tasks within the piercing area
- Seek ways to improve the piercing customers' experiences
- Demonstrate responsibility & accountability for individual & team goals
- Submit photos & videos for marketing content
- Organize & track in store and online piercing jewelry orders and repairs
- Submit and receive special order & custom piercing jewelry sales
- Support sales and problem solving at the piercing counter
- Order & organize piercing department supplies
- Contribute to overall studio hygiene
- Maintain clean systems for orders, repairs, appointments, and will call
- Manage accurate inventory of piercing jewelry & supplies
Requirements
- Ability to adhere to & implement security policies and procedures regarding high value products
- Sales skills & experience working in a retail environment
- Desire to connect, solve problems, create lasting positive experiences
- Excellent professional verbal and written communication
- Strong attention to detail
- Ability to think critically and adapt quickly in a flexible work environment
- Exceptional time management skills and accountability
- Team-oriented & collaborative worker
- Eagerness to learn & grow
Skills
- Jewelry and/or piercing counter experience is a plus
Location
- San Francisco, CA
Work Type
- Onsite
- 8 hour shifts
- 2 days a week; weekend required
Education Level
- Bachelor’s Degree or equivalent experience preferred
Benefits
- 401(k)
- Bonus based on performance
- Dental insurance
- Employee discounts
- Health insurance
- Opportunity for advancement
- Paid time off
- Training & development
- Vision insurance