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About the Role

Mercado Envíos manages seller inventory and delivers products to buyers, enhancing their platform experience. We are transforming logistics in Latin America by offering world-class custom solutions and integrating local and regional carriers for borderless commerce.

Responsibilities

• Lead the flawless execution of the daily operational cycle (Ops Clock) to ensure agile package flow, directly impacting delivery promises and user satisfaction.
• Monitor and correct deviations in key performance indicators (KPIs) in real-time to maximize turn productivity and efficiency, ensuring a sustainable, high-performance operation.
• Inspire, develop, and support the operational team and drivers to elevate performance standards and consolidate a culture of recognition, teamwork, and high commitment.
• Promote and guarantee an excellent Industrial Safety (SHE) culture to safeguard the physical integrity of individuals, building a safe and protected work environment.
• Drive continuous improvement in the field through Gemba walks to identify process optimization opportunities, eliminating friction and innovating in daily operations.
• Manage workforce and resource sizing based on forecast (FCST) to ensure exact operational coverage, balancing operational cost with response capacity.
• Coordinate outbound and reverse logistics (RTS), resolving incidents instantly to maintain inventory traceability and integrity, minimizing losses and protecting the MELI ecosystem.

Requirements

• Previous experience in coordination or operation of logistics, Last Mile, parcel, or distribution center processes.
• Direct experience in managing and supporting operational teams in a floor environment.
• Demonstrated proficiency and interpretation of Last Mile management KPIs, such as Delivery Status (DS), productivity, dispatch, and RTS.
• Intermediate proficiency in spreadsheet tools (Excel or Google Sheets) for consolidating and analyzing operational information.
• Knowledge of operational management and process control platforms or tools (previous experience with Thundera, Kronos, or similar is desirable).
• Experience in immediate attention and resolution of operational incidents directly in the work environment.
• Knowledge of Portuguese or English is desirable.

Benefits

• Be part of a company with an entrepreneurial spirit where we love to think big and long-term.
• Be the protagonist of your development in an environment of opportunities, learning, growth, expansion, and challenging projects.
• Share and learn as a team with great professionals and specialists.
• An excellent work environment, with everything you need for you to have a great experience.

About the Company

• At Mercado Libre, we are democratizing commerce, money, and payments in Latin America.