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About the Role

Accountable for the Non-Financial Risk (NFR) capability supporting Custody, Clearing & Settlements and Asset Services Operations globally. This role sets the risk strategy and culture, implements risk management processes and frameworks, and ensures Operations remain within risk appetite. Success involves a robust control framework, clear governance, and timely remediation to reduce repeat issues and strengthen operational resilience. The role also supports forward-looking risk identification through management information and incident trend oversight. Based in London, it requires collaboration across global time zones with MSS Operations leadership, Securities Services business, and 2LoD and 3LoD teams.

Responsibilities

Own the global NFR capability for Custody, Clearing & Settlements and Asset Services Operations, including risk strategy and culture.
Establish and improve the Operations control environment, covering control design, execution quality, evidence standards, and assurance readiness.
Embed consistent risk and control assessments (e.g., RCSA and ICAs) to identify, assess, and treat risks within appetite.
Manage end-to-end issue remediation for audit, regulatory, and internal assurance findings, including root cause analysis, plans, and sustainable fixes.
Oversee governance for issue tracking, reporting, and escalation to support timely closure and prevent recurrence.
Strengthen operational resilience by mapping critical services, identifying vulnerabilities, and improving recovery capabilities with scenario testing and lessons learned.
Build NFR management information, including KRIs, KPIs, control performance, issue ageing, and forward-looking indicators for risk forums and committees.
Partner with change and vendor stakeholders to embed NFR into process, technology, and location changes, ensuring appropriate third-party oversight.

Requirements

Possess domain expertise across Custody, Clearing & Settlements and Asset Services, including end-to-end operating model, product and service flows, and client and regulatory expectations.
Demonstrate proven global experience owning Non-Financial Risk, Operational Risk, and Controls, including control design, uplift, and operational excellence across complex multi-site operations.
Show a track record of delivering sustainable remediation for high-severity issues, partnering with 2LoD and Internal Audit through closure, validation, and evidence of effectiveness.
Partner effectively across a matrix organization, securing decisions and sponsorship through governance and executive forums, including resourcing and prioritization.
Apply structured data-led evaluation to translate complex risk topics into clear executive actions that balance risk reduction, client outcomes, and cost efficiency.
Build and sustain capability across teams through coaching, performance management, and risk training to improve first-time-right execution.

Skills

Non-Financial Risk (NFR)
Operational Risk
Controls
Custody
Clearing & Settlements
Asset Services
Risk Strategy
Risk Management
Control Design
Issue Remediation
Root Cause Analysis
Operational Resilience
Management Information (MI)
Key Risk Indicators (KRIs)
Key Performance Indicators (KPIs)
Third-Party Oversight
Data-led Evaluation
Coaching
Performance Management
Risk Training

Location

London

Work Type

Global
Occasional travel may be required

Experience Level

Global experience owning Non-Financial Risk, Operational Risk and Controls
Proven track record delivering sustainable remediation for high-severity issues

About the Company

HSBC is one of the largest banking and financial services organisations in the world.
Guided by our purpose of opening up a world of opportunity, our ambition is to become the world’s most trusted bank globally, putting customers at the heart of everything we do.

Equal Opportunity

Being open to different points of view is important for our business and the communities we serve.
At HSBC, we’re dedicated to creating diverse and inclusive workplaces - no matter their gender, ethnicity, disability, religion, sexual orientation, socio-economic background or age.
We are committed to removing barriers and ensuring careers at HSBC are inclusive and accessible for everyone to be at their best.
We take pride in being a Disability Confident Leader and will offer an interview to people with disabilities, long term conditions or neurodivergent candidates who meet the minimum criteria for the role.
If you have a need that requires accommodations or changes during the recruitment process, please contact the Recruiter.