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About the Role
Join our Sydney - Smithfield office in a full-time permanent role and deliver outstanding customer service every day. In other companies this role may be referred to as a Parts Interpreter position, internally at APG it is referred to as the Customer Service Representative.
Responsibilities
- Provide excellent customer service by managing parts inquiries, requests, and quotes.
- Handle phone services and ensure a professional customer experience.
- Use APG systems to manage parts and inventory.
- Address customer escalations and maintain order records.
- Meet KPIs and focus on continuous improvement.
Requirements
- Energetic Team player.
- Passionate about customers and service.
- Experienced in customer service, with strong relationship-building skills is highly desirable.
- A self-starter with a proactive, solutions-focused mindset.
- Reliable, punctual, and a confident communicator.
- Prior experience with Parts check and(or) Repair Connection systems desirable
Skills
- Customer service
- Relationship-building
- Communication
Location
- Sydney - Smithfield
Work Type
- Full-time
- Permanent
Benefits
- APG 'Me' Day: A paid, flexible day for team members to use as they wish.
- Paid Parental Leave: Newly introduced paid parental leave for permanent employees.
- Training: Comprehensive training, support, and resources provided.
- Business Perks: Exclusive discounts with retailers like Repco, NAPA, AMX, and Motion Industries.
- Events: Regular team catch-ups, monthly events, and annual awards.
- Wellbeing: Free, confidential Employee Assistance Program (EAP) for you and your family, including financial and legal counselling.
- Security: A 30-year strong and growing business.
About the Company
- At Auto Parts Group (APG), we aim to be Australia’s top independent supplier of genuine and aftermarket automotive parts, providing our customers with a "Real Advantage."
- APG is part of GPC Asia Pacific, a leading supplier of industrial and automotive parts in Australia, New Zealand, and Southeast Asia.
- GPC has over 8,000 employees in Asia Pacific and more than 60,000 globally, with well-known brands like Repco, NAPA, AMX, and Motion Industries.
- Now is the perfect time to join our dynamic team as we focus on continuous improvement, technology, and safety.
- We are driven to provide the best customer experience and need individuals to help us reach our goals.
Equal Opportunity
- GPC Asia Pacific is an equal opportunity employer.