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About the Role
As the Concierge for a leading Financial Services client, you are the first point of contact for visitors on site. You are responsible for delivering a high-quality, professional lobby and visitor experience while coordinating day-to-day front-of-house operations. The role manages a broad range of workplace support activities and resolves non-routine enquiries using judgement within site and client procedures.
Responsibilities
- Deliver a professional front-of-house experience by welcoming clients, visitors, contractors, and employees.
- Represent the client and JLL brand professionally within a high-profile multinational corporate (MNC) environment.
- Manage visitor arrivals and registrations through the Visitor Management System (EMS).
- Maintain presentation and operational control of reception and foyer areas in line with workplace policies and procedures.
- Respond to enquiries and provide workplace assistance to staff and visitors.
- Coordinate visitor pre-arrivals, meeting host notifications, and on-arrival logistics.
- Maintain accurate visitor logs and support compliance requirements aligned to site processes.
- Act as a central point of contact for workplace support queries.
- Triage issues, coordinate with relevant teams/providers, and follow through to closure.
- Manage security access processes including issuing, programming, auditing, and reconciling staff, visitor, and contractor access cards.
- Maintain accurate records and support onboarding, offboarding, compliance, and reporting requirements.
- Build effective relationships with client stakeholders and internal teams.
- Support workplace health, safety, and security practices by maintaining awareness of site risks, escalating issues appropriately, and assisting with emergency response, incident management, and evacuation procedures.
- Monitor and report building or security concerns to the Facilities Management team.
- Maintain front-of-house procedures, checklists, and daily/weekly logs.
- Identify recurring issues and recommend minor process/system improvements.
- Follow site policies for security, safety, privacy, and confidentiality.
- Handle sensitive information appropriately.
- Support incident response procedures as required.
- Provide guidance and on-the-job support to new or entry-level team members.
- Assist with training on procedures and service standards.
Requirements
- Flexibility working in shifts to cover hours are 8am to 6pm with this role commencing at 1pm on a regular basis.
- Flexibility to change shifts as required.
- Strong interpersonal and relationship-building skills, with the ability to establish trust and communicate confidently in a fast-paced, team-oriented environment.
- Professional and diplomatic approach when engaging with clients, contractors, and internal stakeholders.
- Ability to represent and maintain a professional, polished, and courteous profile within a high-profile multinational corporate environment.
- Strong problem-solving skills with the ability to remain calm and solutions focused under pressure.
- Adaptable and eager to learn new systems, technologies, and ways of working within an evolving workplace environment.
- Clear and effective verbal communication skills.
- Ability to manage multiple tasks and competing priorities while maintaining attention to detail.
- Demonstrates professionalism, discretion, and a strong commitment to ethics and integrity at all times.
Skills
- Visitor Management System (EMS)
- Workplace technologies and systems
- AI capabilities for analyzing applications
Location
- Sydney, NSW
Work Type
- On-site
Experience Level
- Entry-level
Benefits
- Great employee discounts off fitness, wellbeing & other renowned brands
- 18 weeks paid maternity leave
- Private Health Insurance Discounts
- Active Social Club
- Employee assistant program
- Novated Lease for EV cars
- Paid time off for volunteer work
- Career Opportunities with Australia's #1 Commercial Real Estate firm
- Premium offices
About the Company
- JLL empowers you to shape a brighter way.
- Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients.
- We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong.
- Shaping the future of real estate for a better world
- At JLL, we see a Brighter Way forward for our clients, our people, our planet, and our communities.
- With over 200 years of real estate experience, we are, and always have been, in continual pursuit of brighter ways of working.
- We bring to life a Brighter Way in all that we do by seeking better, smarter, more innovative ways of working.
- We approach our work in a warmer, more optimistic, and inclusive way.
- JLL is a global leader in helping clients envision where people will live, work, play, shop, and eat.
- You’ll join an entrepreneurial, inclusive culture. One where the best inspire the best. Where like-minded people work naturally together to achieve great things.
- Join us to develop your strengths and enjoy a fulfilling career full of varied experiences.
- Keep those ambitions in sight and imagine where JLL can take you.
- As an organisation, we don’t just accept that we are a place of many different people, but we embrace it, we celebrate it, and we proactively support the needs that difference brings.
- JLL is committed to equal opportunity regardless of race, gender, age, sexual orientation or disability, and that is why, for more than a decade, we continue to rank among the World’s Most Ethical Companies.
- We are dedicated to offering veterans from all ranks and services a successful civilian career as they transition out of the military.
- We recognise and appreciate the skills acquired in their service careers as vital and transferable to our workforce.
- Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services.
- We take our responsibility to protect the personal information provided to us seriously.
- Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process.
- We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons.
- We will then delete it safely and securely.
- For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.
- For additional details please see our career site pages for each country.
Equal Opportunity
- Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.
- If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at HRSCLeaves@jll.com.
- This email is only to request an accommodation.
- Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.