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About the Role
As a Receptionist, you will be the first point of contact for visitors, employees, and external partners, professionally coordinating the reception area and actively supporting event organization and administrative processes. Your role is crucial in ensuring the workplace operates efficiently and creates a positive, professional experience for everyone. Success requires strong interpersonal skills, attention to detail, sound judgment, and adaptability.
Responsibilities
- Act as the first point of contact for visitors, employees, and external partners, delivering a professional and welcoming front-of-house experience.
- Manage visitor arrivals, sign-in processes, access coordination, and hospitality support.
- Maintain presentation standards across reception, meeting rooms, and shared workplace areas.
- Support meeting room bookings, room readiness checks, and workplace experience activities.
- Respond to general workplace enquiries and direct requests to appropriate contacts.
- Support internal meetings, client visits, and workplace events through coordination of room bookings, catering, and visitor hospitality.
- Assist with room setup, presentation readiness, audio visual coordination, and post-meeting reset activities.
- Communicate with meeting hosts and workplace contacts to support smooth meeting and event delivery.
- Escalate technology, room setup, or operational issues to relevant support teams.
- Provide administrative support for workplace operations, including maintaining records and documentation.
- Assist with courier coordination, mailroom support, invoice and purchase order administration, and scheduling.
- Coordinate vendor and contractor access requirements and support scheduled service visits.
- Escalate workplace or operational issues to appropriate contacts while maintaining professional relationships.
- Support workplace health, safety, and security procedures by reporting hazards, incidents, and unsafe conditions.
- Assist with maintaining workplace safety documentation, emergency registers, and workplace inspections.
- Promote safe workplace practices and escalate concerns.
- Maintain accurate workplace records, systems, registers, and tracking tools.
- Use workplace systems and Microsoft Office applications effectively.
- Maintain confidentiality and professionalism when handling workplace and visitor information.
- Build positive and professional relationships with employees, visitors, clients, vendors, and workplace stakeholders.
- Respond promptly to workplace enquiries and escalate unresolved matters appropriately.
Requirements
- Previous experience in reception, customer service, hospitality, workplace support, or corporate office environments preferred.
- Strong verbal and written communication skills with a professional and approachable manner.
- Well-organized with the ability to manage multiple tasks, prioritize requests, and respond effectively in a busy workplace environment.
- Proactive and customer-focused with strong attention to detail.
- Ability to follow workplace procedures and processes.
- Able to work independently within established procedures.
- Able to collaborate effectively with workplace and business teams.
- Flexibility working in shifts to cover hours from 8am to 6pm, commencing at 1pm on a regular basis.
- Flexibility to change shifts as required.
Skills
- Interpersonal skills
- Attention to detail
- Sound judgment
- Adaptability
- Customer service
- Microsoft Office applications
Location
- On-site – Sydney, NSW
Work Type
- Full-time
Experience Level
- Not specified
Education Level
- Not specified
Benefits
- Great employee discounts off fitness, wellbeing & other renowned brands
- 18 weeks paid maternity leave
- Private Health Insurance Discounts
- Active Social Club
- Employee assistant program
- Novated Lease for EV cars
- Paid time off for volunteer work
- Career Opportunities with Australia's #1 Commercial Real Estate firm
- Premium offices
About the Company
- JLL empowers employees to shape a brighter way forward by combining world-class services, advisory, and technology in the real estate industry.
- With over 200 years of real estate experience, JLL is dedicated to finding brighter ways of working through innovation and an inclusive approach.
- JLL is a global leader in helping clients envision the future of living, working, shopping, and dining spaces.
- Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services.
Equal Opportunity
- JLL is committed to equal opportunity regardless of race, gender, age, sexual orientation or disability.
- JLL is dedicated to offering veterans from all ranks and services a successful civilian career.
- Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.