Impress employers and recruiters.
Choose from hundreds of resume examples.

Impress employers and recruiters.
Choose from hundreds of resume examples.

Target Resume Now

About the Role

Waldorf Astoria New York is seeking a Guest Service Agent to unveil a new era of luxury which embodies the spirit of New York City. This role involves not only performing traditional front desk duties but also proactively engaging with guests to deliver a highly personalized and memorable experience, creating surprise and delight moments that align with our commitment to luxury service.

Responsibilities

• Performing traditional front desk duties
• Proactively engaging with guests to deliver a highly personalized and memorable experience
• Creating a warm welcome
• Anticipating guest needs
• Ensuring guest stays exceed expectations
• Creating surprise and delight moments

Requirements

• An exceptional personality with a genuine passion for hospitality and the ability to engage guests warmly and naturally.
• A commitment to delivering outstanding guest service, consistently anticipating and exceeding guest expectations to create memorable experiences.
• Strong interpersonal skills to connect with a diverse range of people, building rapport and making every guest feel valued.
• Confident and professional communication skills, ensuring clarity and positive interactions with both guests and team members.
• A proactive team player who supports colleagues and contributes to a harmonious and collaborative work environment.
• The ability to maintain composure and deliver impeccable service under pressure, ensuring all guest needs are met smoothly.
• Previous hotel or front desk experience preferred.
• Experience in a Forbes 5-star property is preferred.
• A strong desire to learn, grow, and adapt in the luxury hospitality industry, continuously improving skills and expertise.
• A keen eye for detail, ensuring that every guest experience is flawless and nothing goes unnoticed.
• Ability to work flexible hours, including nights, weekends, and holidays as needed.
• This position is part of the Local 6 Union which requires complete open availability.
• Comfortable with a schedule and hours that may vary from week to week.

Skills

• Hospitality
• Guest service
• Interpersonal skills
• Communication skills
• Teamwork
• Composure under pressure
• Attention to detail
• Multilingual ability (asset)

Location

• New York

Work Type

• Full-time
• Union Position

Experience Level

• Previous hotel or front desk experience preferred
• Experience in a Forbes 5-star property preferred

Benefits

• 110 nights of deeply discounted travel, with room rates as low as $40/night
• Employee stock purchase program (ESPP) with a 15% discount
• Paid parental leave
• Personalized caregiving support
• Crisis concierge
• Mental health resources
• Generous paid time off (PTO)
• Health & welfare benefits
• Retirement plans

About the Company

• Waldorf Astoria New York is undergoing a transformative restoration and is set to reignite its magnetic allure.
• Waldorf Astoria New York provides guests the exceptional environment and the personalized attention of True Waldorf Service that creates unforgettable experiences for discerning travelers with 375 rooms, 375 Private Residences, 40,000 square feet of event space, holistic spa and wellness programming, and a celebrity chef partnership.
• In landmark destinations around the world, Waldorf Astoria Hotels & Resorts reflect the culture and history of their extraordinary locations.
• Hilton is a global leader in hospitality, welcoming more than 3 billion guests worldwide.
• Hilton's founding vision is to fill the earth with the light and warmth of hospitality.
• Hilton's award-winning culture has earned it repeated recognition on the World’s Best Workplaces list by Great Place to Work and Fortune.
• Hilton is setting new standards for the future of travel with its suite of world-class brands and a company-wide commitment to providing the best stay for every guest.
• Hilton supports Team Members' journeys, whether starting a career or exploring something new.
• Hilton invests in Team Members’ wellbeing, supporting them through all of life’s moments.