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About the Role

We’re looking for a Staff Product Designer to join our Support Design team and shape how we as a product and brand show up for our customers, dashers, and merchants when they are looking to us for help. We design the system and experiences across the full support journey, from proactively preventing issues from happening to delivering exceptional quality support that drives loyalty. Our scope spans immersive, multi-modal mobile experiences (order tracking, self-help, chatbot and voice ai) to operationally critical internal tooling and infrastructure (case management, agent training, performance, automation). You will report to the head design for Customer Experience and Integrity, working alongside designers focused on support experience, support tooling, fraud, trust, safety, and compliance.

Responsibilities

Define projects with a clear point of view on what to build, writing briefs that synthesize business and customer inputs into roadmap milestones; balance customer needs, business goals, and feasibility to shape what your team builds and why
Bring clarity to ambiguous, cross-team problems and turn them into actionable work that ships; drive prioritization across your team and adjacent teams, making tradeoffs between design quality, speed, and impact so the highest-leverage work moves first
Shape key projects from concept through execution — staying close enough to resolve issues during iteration, guiding design direction, and shipping work that drives measurable outcomes across multiple teams; produce high-fidelity designs and production-ready prototypes that set the craft standard for the team
Design solutions spanning multiple workflows and contribute to shared tools — prompt libraries, component generators, workflow automations — that improve productivity across teams; mentor peers on responsible AI use and contribute reusable frameworks adopted beyond your own team
Build trusted relationships across your team and adjacent product teams, influencing their roadmaps through evidence-based thinking and live prototypes that make your recommendations concrete; pursue consistent self-improvement and flex into raising team outcomes
Multiply team capacity through mentorship, recruiting, and inclusive practices that raise the bar across your product group

Requirements

You have a portfolio that shows projects that demonstrate craft excellence, systems thinking, and leadership through influence
You reach for code editors and LLM-powered tools as naturally as design tools, prototyping in production and contributing meaningfully to the codebase
You influence, design, and build solutions that work across teams and workflows
You enjoy navigating unclear problems across multiple teams and create clarity through shipped artifacts, not slide decks
You have a background in high-growth consumer tech or complex marketplace products

Skills

Design
Product Design
Systems Thinking
LLM-powered tools
Prototyping
AI

Location

New York City

Work Type

Hybrid

Experience Level

Staff

Salary/Compensations

$124,500—$183,000 USD
$148,200—$218,000 USD
$176,800—$260,000 USD

Benefits

401(k) plan with employer matching
16 weeks of paid parental leave
Wellness benefits
Commuter benefits match
Paid time off
Paid sick leave
Medical benefits
Dental benefits
Vision benefits
11 paid holidays
Disability and basic life insurance
Family-forming assistance
Mental health program
Flexible paid time off/vacation (for salaried roles)
80 hours of paid sick time per year (for salaried roles)

About the Company

At DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users—from Dashers to merchant partners to consumers. We are a technology and logistics company that started by enabling door-to-door delivery, and we are looking for team members who can help us go from a company that is known as the place you order food to a company that people turn to for any and all goods.
DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers. We're committed to supporting employees’ happiness, healthiness, and overall well-being by providing comprehensive benefits and perks including premium healthcare, wellness expense reimbursement, paid parental leave and more.

Equal Opportunity

We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.
Statement of Non-Discrimination: In keeping with our beliefs and goals, no employee or applicant will face discrimination or harassment based on: race, color, ancestry, national origin, religion, age, gender, marital/domestic partner status, sexual orientation, gender identity or expression, disability status, or veteran status. Above and beyond discrimination and harassment based on “protected categories,” we also strive to prevent other subtler forms of inappropriate behavior (i.e., stereotyping) from ever gaining a foothold in our office. Whether blatant or hidden, barriers to success have no place at DoorDash. We value a diverse workforce – people who identify as women, non-binary or gender non-conforming, LGBTQIA+, American Indian or Native Alaskan, Black or African American, Hispanic or Latinx, Native Hawaiian or Other Pacific Islander, differently-abled, caretakers and parents, and veterans are strongly encouraged to apply. Thank you to the Level Playing Field Institute for this statement of non-discrimination.
Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.
If you need any accommodations, please inform your recruiting contact upon initial connection.