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About the Role

The Branch Client Service Associate I is accountable for delivering high quality and efficient service to both internal and external clients by assisting with the Branch's overall workflow processes and providing routine client support. This role contributes to key business outcomes such as client retention, client satisfaction, enhancing AJG's value to our clients and prospects, achieving operating/margin targets and fostering a culture of performance and continuous improvement.

Responsibilities

Supporting the business priorities of Production team members and the Client Service function.
Adhering to efficiency/productivity and process standards such as data and documents requirements, timelines, tool usage, etc.
Assists with the Branch's overall workflow processes.
Creates documents, certificates, etc. using appropriate systems and resources, which may include communications, forms, certificates, reports, etc.

Requirements

High School diploma/equivalent plus 1 year directly applicable experience.
Proficiency in Microsoft Office and basic math skills.

Skills

Exceptional organizational skills
Proficient in using technology as a tool to maximize productivity and quality
Strong written and verbal communication skills

Experience Level

1 year directly applicable experience

Education Level

High School diploma/equivalent
Associate's degree, professional certification, or equivalent training and experience preferred

Salary/Compensations

Competitive compensation

Benefits

Comprehensive benefits programs designed to support your well-being
Career development opportunities and ongoing learning
A collaborative, people-first culture with accessible leadership
The opportunity to do meaningful work with global reach and local impact

About the Company

At Gallagher Benefit Services, you’re a trusted partner to organizations navigating some of their most important people decisions. We help clients build better workplaces, where people feel supported, empowered, and inspired to thrive.
We’re a community of bold explorers, trusted experts, and compassionate partners; working side by side to solve problems, and shape the future of work. Here, curiosity is encouraged, collaboration is second nature, and your ideas have room to grow.
If you’re looking for a place where your contribution matters and where you can help build a better world of work; think of Gallagher.

Equal Opportunity

Gallagher is an affirmative action/equal opportunity employer (Minorities/Females/Veterans/Disabled)