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About the Role
We are looking for a Client Engineer to be the technical partner our NYC clients rely on. This is a field-based, hybrid role where you will manage your own schedule, travel to client sites across the NYC metro, and own client relationships, not just a ticket queue. This is hands-on client IT engineering, not a remote-only help desk.
Responsibilities
- Support clients across Microsoft 365, identity (Entra ID), endpoints, networks, and servers, both onsite and remotely
- Own client relationships and small projects end to end
- Troubleshoot at the infrastructure layer: Microsoft 365 tenant configuration, networking, and endpoint management across multiple client environments
- Explain technical issues clearly to non-technical staff and executives, and document as you go
Requirements
- Candidates must be based in the New York City metro area at the time of hire
- Hands-on experience administering and troubleshooting networks, servers, endpoints, and identity, whether onsite or remote
- Three or more years in IT support; multi-client or MSP experience strongly preferred
- Comfortable traveling to client sites across the NYC metro
Skills
- Microsoft 365 administration
- Entra ID
- Networking fundamentals (DNS, DHCP, VPN, firewalls)
- Strong communication
- Adaptability
Location
- New York City metro
Work Type
- Field-based
- Hybrid
Experience Level
- Three or more years in IT support
Education Level
- CompTIA Network+, Security+, or Microsoft 365 Administrator (MS-102) certifications preferred
Salary/Compensations
- $70,000 to $85,000 per year
Benefits
- Travel is reimbursed
About the Company
- A Treeline business unit specializing in managed IT services for nonprofits, schools, and healthcare organizations.
- Our work is hands-on, client-facing, and mission-driven.
Equal Opportunity
- We are an equal opportunity employer and welcome candidates from all backgrounds.