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About the Role

This role involves helping customers find insurance policies that meet their needs, specializing in Caravan, Motorhome, Car, Home, and Pet Insurance. It requires no cold calling and utilizes communication skills to build rapport and provide excellent customer service to existing clients. The role may involve balancing multiple tasks, using various systems, and working in a dynamic team.

Responsibilities

• Helping customers find insurance policies that meet their needs.
• Utilizing communication skills to build rapport with existing clients.
• Providing excellent customer service to existing clients.
• Balancing multiple tasks at the same time.
• Utilizing a range of systems.
• Working in a dynamic, friendly, agile team.

Requirements

• Previous call centre experience is desirable.
• Experience in a previous customer-facing role is preferable (e.g., retail, hospitality, care, education, or sales).
• Enjoy speaking to people.
• Use outstanding communication skills to speak openly and expertly on the phone to customers.
• Ability to build strong rapport.
• Ability to take a genuine interest in customer needs.

Skills

• Communication skills
• Customer service
• Building rapport
• Problem-solving

Location

• Romford

Work Type

• Full-time
• Permanent

Experience Level

• No previous call centre experience necessary, but desirable.
• Experience in a previous customer-facing role is preferable.

Salary/Compensations

• Additional average earning from £3,0000 - £8,000 per annum

Benefits

• Full training provided.
• Support to gain industry qualifications.
• Potential career progression opportunities.
• Competitive compensation.
• Comprehensive benefits programs designed to support well-being.
• Career development opportunities and ongoing learning.
• Collaborative, people-first culture with accessible leadership.
• Opportunity to do meaningful work with global reach and local impact.
• Reasonable adjustments to the recruitment process if required.

About the Company

• Gallagher helps clients face risk with confidence.
• Backed by a digital ecosystem: a client-centric suite of consulting tools.
• Advanced data and analytics providing a comprehensive overview of the risk landscape.
• Culture grounded in teamwork, guided by integrity, and fueled by a shared commitment to do the right thing.
• Values curiosity, celebrates new ideas, and empowers employees to take ownership of their careers.
• Dedicated to building an inclusive and authentic workplace.

Equal Opportunity

• Gallagher is an affirmative action/equal opportunity employer (Minorities/Females/Veterans/Disabled).