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About the Role

Mercedes-Benz of San Francisco seeks a Parts Advisor to assist technicians, manage parts inventory, and provide excellent customer service. This role is crucial for maintaining the high standards of a dealership with over 60 years of service in the automotive industry.

Responsibilities

• Assist technicians in selecting required parts efficiently and professionally.
• Inform customers about companion parts, specials, and the full product line.
• Answer phone calls, providing price quotes and other necessary information.
• Review body shop estimates to ensure correct parts ordering and accurate pricing.
• Provide a high level of service to internal and external customers.
• Pull and fill orders from stock.
• Notify the parts manager of out-of-stock parts or materials needing immediate attention.
• Locate out-of-stock parts from external sources and submit emergency orders if needed.
• Inform the service advisor and customer when special-ordered parts have arrived.
• Notify the body shop of parts arrival and delivery schedule.
• Pull orders for delivery to the body shop, ensuring all parts are tagged with customer names and job numbers.
• Follow up on back-ordered parts.
• Verify will-call and back-order files weekly, returning unused items to vendors or stocking them.
• Replenish assigned inventory daily.
• Assist outside sales representatives with their orders.
• Ensure all internal parts requests are billed on service repair orders.
• Receive payment from retail customers or obtain credit authorization.
• Ensure all charge sales are signed by the customer.
• Provide customers with their copy of the invoice.
• Issue credit for returned parts, verifying purchase and pricing with original invoice details.
• Issue and track shop tools requested by technicians.
• Maintain orderly records of repair orders, invoices, insurance estimates, and special-order parts.
• Set up orders for daily shipment, delivery, or pick-up.
• Solicit assigned accounts by phone.
• Maintain clean and uncluttered front and rear counter areas.
• Clean computer terminals and printers daily.
• Participate in all available training programs.
• Stay current on new products and product updates.
• Participate with the parts manager in a lost sales tracking program.
• Maintain a professional appearance.
• Perform other tasks as assigned.

Requirements

• Automotive Industry experience (preferred)
• 1 to 3 years related experience and/or training or equivalent combination of education and experience
• Intermediate user of Excel
• Excellent organizational skills and time management skills
• Excellent verbal, written and interpersonal communication skills
• Excellent attention to detail and accuracy
• Intermediate accounting knowledge
• Ability to work independently with minimal direction
• Ability to prioritize job duties to meet deadlines
• Must pass a pre-employment drug test and background check.
• Acceptance by the dealership's Insurance Company as required

Skills

• Excel
• Organizational skills
• Time management skills
• Verbal communication skills
• Written communication skills
• Interpersonal communication skills
• Attention to detail
• Accuracy
• Accounting knowledge
• Independent work
• Prioritization
• Meeting deadlines

Location

• San Francisco

Work Type

• Full-time

Experience Level

• 1 to 3 years

Salary/Compensations

• Highly competitive pay based on skills/experience

Benefits

• Group Health Plan (Medical, Dental, Vision)
• Voluntary Insurance
• Employer Assistance Program
• Flexible Spending Account Plan
• Paid Holidays
• Paid Time Off
• 401K Retirement Plan

About the Company

• Mercedes-Benz of San Francisco has been in the automotive industry for over 60 years.
• We are proud to serve the San Francisco Bay Area with a brand that is recognized as the standard in high quality, reliability, luxury, and expectations.

Equal Opportunity

• We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.