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About the Role
The Senior Engagement Manager will join the Customer Success team, acting as a trusted advisor to Sales and customers. This role involves understanding customer needs, recommending deployment best practices, and aligning services for successful outcomes. The Engagement Manager partners closely with field Sales, serving as the liaison between Sales and Professional Services to ensure downstream teams are prepared to support sold services.
Responsibilities
- Develop strong relationships with Field Sales, Customers, Professional Services, Customer Success, and Operations to ensure alignment and increase the likelihood of customer success and satisfaction.
- Align to the Sales team’s account and deal strategies, engage in the selling cycle, and pitch the appropriate services to support customer outcomes.
- Scope services, propose and recommend approaches to customers, and estimate work effort to develop a Statement of Work.
- Understand the various services and training offerings and what outcomes are achieved when each type of service is leveraged by customers.
- Communicate technical concepts in business or technical terms.
- Partner with Professional Services to ensure appropriate knowledge transfer is conducted once a deal is sold and to support the team when challenges arise.
- Anticipate problems and recommend innovative solutions.
- Achieve customer satisfaction through the sale of sound consulting projects.
- Hit quotas each quarter, as this is a quota-carrying Services Sales role.
- Travel 10-20%.
- Possibility of switching the job designation to hybrid work in the future, which requires you to come to the office 2-3 times/week depending on your role and responsibilities.
Requirements
- 8+ years of experience in enterprise level software consulting or services sales roles
- 2+ years of experience as a consultant
- Proven track record for attaining and exceeding annual quota
- Ability to collaborate with Sales to build and execute complex account strategies and Sales plays
- Ability to scope and estimate projects and drive contracts and deals to closure
- Understanding of enterprise development lifecycle (e.g., Agile, Hybrid, Waterfall) and ability to communicate the differences between each as well as how projects are managed in each approach
- Knowledge of SaaS and Cloud-based enterprise software offerings
- Ability to lead initiatives and support the growth of other Engagement Managers on the team
- Collaborative and open to support the team on deals, processes, and share skills of how to be most productive as an Engagement Manager
- Self-starter that initiates their own personal growth through independent learning of Docusign Agreement Cloud and methods to support customers in digitizing their System of Agreement
- Excellent team building skills
- Excellent verbal and written communication skills
- Reporting and presentation expertise
Skills
- Native level Japanese fluency
- Business level English
Location
- Remote
Work Type
- Remote
- Hybrid
Experience Level
- Senior
- 8+ years of experience
- 2+ years of experience
Education Level
- Bachelor’s degree
About the Company
- Docusign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people’s lives.
- With intelligent agreement management, Docusign unleashes business-critical data that is trapped inside of documents.
- Using Docusign’s Intelligent Agreement Management platform, companies can create, commit, and manage agreements with solutions created by the #1 company in e-signature and contract lifecycle management (CLM).
Equal Opportunity
- Docusign is committed to building trust and making the world more agreeable for our employees, customers and the communities in which we live and work.
- We each have a responsibility to ensure every team member has an equal opportunity to succeed, to be heard, to exchange ideas openly, to build lasting relationships, and to do the work of their life.
- Docusign is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures.