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About the Role

Gallagher Bassett is seeking a dynamic Casualty Claims Adjuster to manage a diverse caseload of claims from start to finish, delivering exceptional service and making a real difference in moments that matter. This role offers the opportunity to work with various client types and provides career development opportunities.

Responsibilities

• Manage a caseload of claims from start to finish, including property, public liability, and employers' liability injury claims.
• Respond to phone calls and email queries within agreed service levels.
• Proactively manage claims to ensure timely and effective resolution.
• Assess policy cover and make prompt, effective decisions.
• Communicate decisions clearly and professionally, both verbally and in writing.
• Ensure compliance with Gallagher Bassett procedures and client service level agreements.
• Maintain accurate and thorough data records and adhere to file management best practices.
• Assist colleagues with office duties and share knowledge to support team development.

Requirements

• Proven experience handling property claims, public liability, and employers' liability injury claims with a handling authority up to £50,000.
• Previous phone-based customer service experience, ideally within the insurance industry.
• Strong problem-solving skills and the ability to think outside the box to resolve issues.
• Excellent written and verbal communication skills, with the ability to explain decisions clearly.
• Proficient computer skills and experience with case management systems.
• A self-motivated and adaptable approach, with the ability to work independently and as part of a team.
• Eligible to work in the UK.

Skills

• Claims management
• Customer service
• Problem-solving
• Communication (written and verbal)
• Computer proficiency
• Case management systems

Location

• UK

Work Type

• Full-time

Experience Level

• Handling authority up to £50,000

Salary/Compensations

• Competitive compensation

Benefits

• Comprehensive benefits programs designed to support your well-being
• Career development opportunities and ongoing learning
• A collaborative, people-first culture with accessible leadership
• The opportunity to do meaningful work with global reach and local impact

About the Company

• At Gallagher Bassett, helping people through challenging moments is our purpose. We help clients navigate complexity, support recovery, and deliver outcomes that make a real difference in people’s lives. We are a team of fast-paced fixers, empathetic experts, and outcomes drivers. We are supported by a culture that values teamwork, encourages curiosity, and celebrates the impact of your work. We are part of something bigger, a team that shows up, stands together, and leads with purpose.

Equal Opportunity

• Gallagher is an affirmative action/equal opportunity employer (Minorities/Females/Veterans/Disabled)