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About the Role

The Service Advisor is the primary liaison between the Service Department and its customers, responsible for assisting with service and maintenance needs and ensuring customer satisfaction with their vehicles and the dealership. We are seeking passionate, customer-service-oriented individuals to join our high-performing service department.

Responsibilities

• Greeting customers promptly on the service drive and in the lobby
• Obtaining accurate customer and vehicle information
• Reviewing vehicle repair history
• Clearly reporting all vehicle symptoms as described by the customer
• Determining and recommending needed maintenance
• Preparing a complete and accurate estimate of cost for labor and parts
• Establishing a method of payment
• Explaining all completed work and charges to customers
• Monitoring the progress of each vehicle throughout the day and updating customers regularly
• Answering customer's phone calls and emails with the highest level of response and attention

Requirements

• Must have held a valid driver's license for at least 1 year with a clean driving record.
• Must be at least 18 years of age to be considered.

Skills

• Efficient time management
• Effective communication (nonverbal and verbal)
• Customer service
• Professional appearance and demeanor
• Punctuality
• Basic product knowledge
• Comfortable being on your feet all day
• Ability to engage with guests in a variety of climates
• Team setting
• Positive attitude
• Adaptability to change
• Sales driven
• Customer satisfaction driven
• Communication skills in person, in writing, and over the telephone

Location

• Austin, TX 78752

Work Type

• Full Time
• Onsite

Experience Level

• Minimum 1 year of main line advisor experience
• Depends on experience

Salary/Compensations

• $5,000 minimum per month training pay for the first 90 days of employment.
• Commission based

Benefits

• Employer Paid Dental Insurance
• Employer Paid Life Insurance
• Employer Paid Medical Insurance
• Employer Paid Health Savings Account Contribution
• Employer Paid Flu Vaccinations Every Fall
• Employer Percentage Matching for 401k
• Employer Paid Parental Leave
• 5 Paid Bereavement Leave Days/Year for immediate family members (after 60 days)
• 5 Paid Time Off Vacation Days/Year (60 days - 1 year)
• 14 Paid Time Off Vacation Days/Year (1 year - 3 years)
• 19 Paid Time Off Vacation Days/Year (3 - 7 years)
• 24 Paid Time Off Vacation Days/Year (7+ years)
• Annual Christmas Bonus Based on Tenure
• Annual Christmas Party
• Annual Employee Appreciation Dinner
• Employee Vehicle Purchase Program
• Employee Discounts on Collision Repair, Parts, and Service
• Bi-Weekly Pay Periods, Paid on Fridays
• Holidays: Thanksgiving, Christmas & New Years
• Employer Paid Lunches Every Saturday
• Employer Paid Lunches/Dinners - Special Occasions
• Access to In-House Insurance Agency
• Access to In-House Marketing Agency
• Voluntary Life Term and Whole Insurance
• Voluntary AFLAC Supplemental Coverages
• Voluntary Vision plan
• Pet Insurance
• Legal Shield
• $200 Donation to Charity of Your Choice with Approval

About the Company

• The Continental Automotive Group is an equal opportunity employer and a drug free workplace.
• We strive to take excellent care of our employees, so that they will strive to take excellent care of our clients!
• CAG is committed to compliance with the American Disabilities Act.

Equal Opportunity

• CAG is proud to be an equal opportunity employer.
• We are committed to building a diverse, equal, and inclusive workplace and our recruiting process reflects this commitment.
• As a forward-thinking, adaptive, and supportive company, we seek others who care about providing a transformational environment where everyone has a voice and opportunities to succeed.
• We encourage all interested candidates to submit an application.
• The Continental Automotive Group is an equal opportunity employer and a drug free workplace.