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About the Role

We are seeking a Design Producer to support the Enterprise Design System team in maturing their planning, execution, and continuous improvement processes. This role will enable effective team practices, clear work intake, purposeful working sessions, and the tracking of meaningful metrics.

Responsibilities

• Assess, support, and continuously improve team delivery processes and workflows.
• Facilitate and evolve team operating rhythms, ensuring clear purpose, agendas, decisions, and follow-through.
• Define, document, and reinforce lightweight standards for team operations.
• Surface impediments, identify operational gaps or risks, and partner with leaders to resolve them.
• Advocate for shared mindsets and practices supporting agility, design thinking, collaboration, and continuous learning.
• Establish, maintain, and improve clear processes for work intake.
• Support initial analysis of incoming work, identifying gaps, dependencies, and readiness concerns.
• Partner to improve requirements quality and readiness, including clearer acceptance criteria, ownership, and dependencies.
• Facilitate lightweight triage, prioritization, and sequencing conversations.
• Maintain clear documentation of how work moves through the team from intake to delivery.
• Coordinate day-to-day execution for releases and sprint-based work.
• Help maintain accountability for work tracking through clear task capture and updates.
• Monitor delivery progress and communicate status, blockers, risks, and changes.
• Support release readiness by ensuring work is sufficiently defined, sequenced, and understood.
• Create and maintain clear process documentation, meeting outputs, and operational artifacts.
• Support strong meeting hygiene with agendas, outcomes, action items, and follow-up.
• Reinforce accountability by following up on commitments and clarifying owners.
• Promote consistent communication practices for transparency.
• Track, interpret, and share delivery and team health signals.
• Facilitate retrospectives and other improvement conversations.
• Identify gaps in people, process, and systems, and propose improvements.
• Support the creation of effective team standards, operational practices, and collaboration patterns.

Requirements

• Bachelors degree in a relevant field and a minimum of 2 years of relevant work experience, or a combined minimum of 6 years of higher education and/or work experience, including a minimum of 2 years of relevant work experience.
• Demonstrated facilitation skills for planning, refinement, review, retrospective, or similar working sessions, including agenda setting and documentation of outcomes.
• Ability to bring structure to ambiguous work by organizing inputs, coordinating across partners, identifying gaps, and following through on commitments.
• Experience creating or maintaining process documentation, team standards, or operational guidance.
• Comfort with delivery and team health metrics, and the ability to turn them into simple, actionable insights.
• Experience improving team operating rhythms, work intake practices, and requirements readiness.
• Experience working with Agile, Scrum, Kanban, or hybrid delivery approaches, and the ability to adapt practices to fit team context.
• Ability to proactively identify risks, blockers, and process gaps, and escalate or address them with appropriate support.

Skills

• Agile
• Scrum
• Kanban
• Design Thinking
• Jira
• Azure DevOps
• Confluence
• SharePoint

Location

• Buffalo, New York, United States of America

Work Type

• Full-time

Experience Level

• 2+ years relevant work experience

Education Level

• Bachelors degree or equivalent experience

Salary/Compensations

• $71,600.00 - $119,300.00 Annual (USD)

About the Company

• M&T Bank is committed to fair, competitive, and market-informed pay for our employees.