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About the Role
The Account Supervisor serves as a key day-to-day client contact, often leading brand initiatives with autonomy. This role requires a clear thinker and strong operator with a positive, solutions-oriented mindset, acting as a central point of connection for the team and staying ahead of market trends to drive innovative marketing communications.
Responsibilities
- Oversees day-to-day operations across various accounts and with cross-functional teams.
- Cultivates and maintains strong client relationships.
- Liaises with client partners to discuss project execution.
- Supervises account team by providing leadership and guidance.
- Plays an important role in the growth of junior team members.
- Drives and owns assigned projects/programs from initiation through to completion.
- Reviews and evaluates projects (copy/layout) for consistency with creative brief and client direction.
- Partners with the creative team to develop content/flow when needed.
- Filters client feedback and communicates directions clearly with creative teams.
- Serves as the primary contact with mid-level clients, providing innovative tactical and creative solutions.
- Maintains a high level of proficiency with PAAB regulations, anticipating content challenges and leading the submission/review process.
- Ensures internal quality control measures are followed and necessary approvals are secured before asset release.
- Participates in strategic and tactical planning sessions to grow strategic thinking and knowledge.
- Leads regular meetings with finance/accounting for financial reporting and billing.
- Supervises AE/AM in fiscal responsibilities.
- Leads project scoping and creative staffing forecasts, collaborating with Traffic and department heads for efficient resource utilization.
- Troubleshoots effectively and engages management when appropriate.
- Develops in-depth knowledge of assigned category and stays up-to-date on brand/category information.
- Oversees line reports (AE/AM) and serves as a role model.
- Ensures strategies are met on multiple ongoing campaigns.
- Holds overall fiscal responsibility for budgets, billings, profitability, and forecasting.
- Provides input into staffing plans, budgets, and promotions.
- Takes an active role in career development for direct reports, providing mentorship and conducting performance evaluations.
- Assists and leads new business initiatives, both organic and net new growth.
- Acts as the liaison with other Client or Agency vendors and IPG Health network companies.
- Takes an active role in building a positive agency culture.
Requirements
- 5+ years of professional experience.
- 3+ years of agency/marketing experience.
- 3+ years of experience in a client service role in an agency with a focus on Healthcare communications.
Skills
- Interest in healthcare.
- Understanding of PAAB and ASC regulations.
- Knowledge of Microsoft Office Suite (Word, PowerPoint, Excel, Outlook, Teams).
- Strong written and verbal communication skills.
- Ability to keep composure in high-stress situations and resolve tensions.
- Superior organizational and time management skills.
- Strong attention to detail.
- Ability to design and deliver presentations.
- Experience in multiple integrated campaigns.
Location
- Office (minimum 3 days a week)
Work Type
- Hybrid
Experience Level
- Mid-level manager
- 5+ years
- 3+ years
Education Level
- Bachelor’s Degree
Salary/Compensations
- Maximum $95,000 CAD
About the Company
- Omnicom Health is part of Omnicom.
- Omnicom is committed to hiring and developing exceptional talent.
- Omnicom believes that talent is uniquely distributed and focuses on developing inclusive teams.
- Omnicom strongly believes that celebrating differences makes teams better.
Equal Opportunity
- Omnicom is committed to hiring and developing exceptional talent. We agree that talent is uniquely distributed, and we’re focused on developing inclusive teams that can bring the best solutions to everything we do. We strongly believe that celebrating what makes us different makes us better together. Join us—we look forward to getting to know you. We will process your personal data in accordance with our Recruitment Privacy Notice. Link to Recruitment Privacy Notice: https://www.omc.com/privacy-notice/