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About the Role

As a Flexible Store Advisor, you will provide exceptional member service by matching people with gear that suits their needs and sharing your real-world experience about products. You will also assist with visual merchandising, support other staff, and have opportunities for growth and learning.

Responsibilities

• Chat with members about products and connect them with what they’re looking for.
• Ask open-ended questions to understand members’ needs.
• Share product knowledge and industry-leading advice on gear, including personal recommendations.
• Be part of a team of staffers who takes pride in keeping the store in tip-top shape.
• Help behind the scenes to organize inventory and get members the products they need.
• Spread the word about MEC events and services.
• Learn about new products, technology and features (including sustainability).
• Help more people in Canada get active outside, whether that means planning for a family camping trip or a massive backcountry expedition.

Requirements

• You like working with a diverse, inclusive, hands-on, collaborative team.
• You’re passionate about the outdoors.
• You want to connect people with quality products to encourage active outdoor lives.
• You’re a “can do” person who likes to learn new things.
• Your skill set includes personal integrity and awareness, customer focus, initiative and character, teamwork and the ability to develop yourself and others.
• You have a good natured, outgoing welcoming vibe and genuinely like helping people.
• Customer service is not just your skill, it’s your mindset.
• You can lift 50 lb. and walk 10,000 steps per day.
• Previous retail or customer service experience is a plus, not a must.
• You’re curious about gear and want to learn more – we’ll provide training to build your skills.
• Fully open availability to work Saturdays or Sundays.
• Availability to work a variety of shifts between Monday and Friday, 7:00am and 9:00pm is a bonus.

Skills

• Product knowledge in camping, cycling, packs or any other outdoor activity is a great asset.
• Personal integrity
• Awareness
• Customer focus
• Initiative
• Character
• Teamwork
• Ability to develop yourself and others
• Good natured
• Outgoing
• Welcoming vibe
• Genuinely like helping people
• Customer service mindset

Location

• MEC store

Work Type

• Flexible
• Full-time
• Part-time

Experience Level

• Entry level

Salary/Compensations

• Competitive hourly rate and clear pay increase program.

Benefits

• Discounts on gear for pretty much every outdoor activity out there – including bikes, and much more.
• Paid time off each year to enjoy an outdoor activity of your choice.
• Opportunities to join outdoor excursions with other MEC staffers.
• Equipment Demonstration Program (EDP) – gear rental program.
• Support for that big, expedition style adventure that you have been dreaming of.
• Training and product knowledge.
• Growth opportunities.

About the Company

• MEC is more than a store. We’re a hub for the outdoor community, a leader in sustainability, and a place where you can be yourself.
• Members visit us for gear and advice on hiking, camping, climbing, cycling, watersports, snowsports and travel.
• Coworkers might just become future activity buddies.