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About the Role

The Career Coach supports Goodwill Central Texas employees by promoting engagement, identifying long-term goals, and removing barriers to professional growth. This role involves building relationships, providing resources, and facilitating problem-solving to help employees achieve their education, training, and employment objectives.

Responsibilities

• Establish trusting relationships with employees and monitor progress towards retention.
• Collaborate within GCT to connect clients with relevant trainings and services.
• Build alliances with business line management to ensure business success and employee engagement.
• Observe and address worksite behaviors that may impact employee retention.
• Support employees in assessing and identifying services needed to achieve individualized goals.
• Identify short and long-term goals within career plans and track goal acquisition.
• Coordinate with internal and external resources to support employment stability.
• Intervene effectively in crisis situations with applicable interventions and follow-up plans.
• Provide coaching in financial areas, including saving, budgeting, and credit repair.
• Maintain complete and accurate employee records in ECM and other required databases.
• Adhere to data entry requirements and confidentiality protocols.
• Complete screening and intake for clients.
• Synchronize with organizational needs by providing field insights.
• Highlight organizational growth opportunities and areas for improvement within the Employee Services Program.
• Perform other duties as assigned.

Requirements

• Bachelor’s degree in Social Work, Psychology, Sociology, Vocational Rehabilitation, Education, Human Services, Counseling, or similar/related field required.
• Exceptional oral and written communication skills.
• Proficient in Windows-based computer applications.
• Knowledge of client assessment skills, community resource coordination, career planning principles, employability skills, and crisis intervention.
• Knowledge of best practices in serving marginalized populations.
• Minimum of one year of experience providing case management services to underserved populations.
• Ability to conduct and/or translate training sessions bilingually preferred.
• Master’s Degree in Social Work, Psychology, Counseling, Sociology, Vocational Rehabilitation, Education, or Human Services preferred.
• Professional licensure issued at conclusion of Master’s degree program preferred.
• Bilingual (Spanish, ASL, Arabic, Farsi) preferred.
• Texas Driver’s License, good driving record, liability insurance, and a reliable vehicle preferred.
• Prolonged periods of sitting at a desk and working on a computer.
• Ability to lift up to 15 pounds.
• Frequently required to walk, balance, stoop, kneel, crouch, and talk or hear.
• Ability to cope with and tolerate moderate levels of stress.
• Specific vision abilities required include close vision, distance vision, depth perception, and ability to adjust focus.
• Post offer background check is required.

Skills

• Communication skills
• Windows-based computer applications proficiency
• Client assessment
• Community resource coordination
• Career planning principles
• Employability skills
• Crisis intervention
• Serving marginalized populations
• Case management
• Bilingual (Spanish, ASL, Arabic, Farsi) preferred
• Financial coaching (saving, budgeting, credit repair)

Location

• Texas

Work Type

• Full-time

Experience Level

• Minimum of one year of experience

Education Level

• Bachelor’s degree required
• Master’s Degree preferred

About the Company

• Goodwill Central Texas supports individuals employed within the organization.

Equal Opportunity

• All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or other legally protected status.