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About the Role
As a Reception Coordinator, you will be the welcoming face and first point of contact for visitors, clients, and employees in a dynamic corporate environment. This role combines professional hospitality, administrative support, and operational coordination to create a welcoming, efficient, and professional workplace. You will manage front desk operations, coordinate meeting room logistics, support facility services, and ensure seamless communication across teams, contributing to JLL's promise of shaping a brighter way.
Responsibilities
- Greet visitors, clients, and guests warmly and professionally, managing visitor registration, badge issuance, and security protocols.
- Maintain a clean, organized, and welcoming front desk reception area, including lobby aesthetics.
- Answer and direct incoming calls promptly and professionally, taking accurate messages and routing inquiries.
- Coordinate meeting room bookings, prepare spaces with equipment, and provide hospitality support including catering.
- Receive, sort, and distribute mail and packages, process outgoing mail, and maintain tracking logs.
- Issue temporary access cards, manage visitor access permissions, and monitor entry points.
- Serve as the first point of contact for workplace service requests, logging and tracking resolution.
- Provide general administrative assistance, including photocopying, scanning, printing, document preparation, and maintaining office supplies.
- Troubleshoot basic audio-visual equipment issues in meeting rooms and coordinate technical support.
Requirements
- High school diploma or equivalent required.
- Minimum 1-2 years of experience in a reception, front desk, or customer service role in a professional office environment.
- Excellent communication skills with the ability to interact professionally with diverse audiences.
- Strong organizational abilities and attention to detail.
- Capability to manage multiple tasks simultaneously in a fast-paced environment.
- Proficiency in Microsoft Office Suite (Outlook, Word, Excel, PowerPoint).
- Comfort learning new workplace technologies and service management systems.
- Professional demeanor with a service-oriented mindset and positive attitude.
- Ability to maintain confidentiality and handle sensitive information with discretion.
- Flexibility to adapt to changing priorities.
- Demonstrated problem-solving skills.
Skills
- Microsoft Office Suite (Outlook, Word, Excel, PowerPoint)
- Multi-line phone systems
- Visitor management systems
- Room booking platforms
- Service request ticketing systems
- Audio-visual equipment troubleshooting
- Bilingual capabilities (preferred)
- Hospitality
- Event coordination
- Office management
- Catering coordination
- Conference services coordination
- Building security protocols
- Access control systems
- Emergency evacuation procedures
Location
- On-site – Sydney, NSW
Work Type
- On-site
- Full-time
Experience Level
- 1-2 years of experience in a reception, front desk, or customer service role
Education Level
- High school diploma or equivalent
- Associate's or Bachelor's degree in Business Administration, Hospitality, Communications, or related field (preferred)
Benefits
- Great employee discounts off fitness, wellbeing & other renowned brands
- 18 weeks paid maternity leave
- Private Health Insurance Discounts
- Active Social Club
- Employee assistant program
- Novated Lease for EV cars
- Paid time off for volunteer work
- Career Opportunities with Australia's #1 Commercial Real Estate firm
- Premium offices
About the Company
- JLL empowers employees to shape a brighter way, combining world-class services, advisory, and technology in the real estate industry.
- With over 200 years of real estate experience, JLL is committed to finding brighter ways of working through innovation and an inclusive approach.
- JLL is a global leader in helping clients envision the future of living, working, playing, shopping, and dining spaces.
- JLL is an entrepreneurial and inclusive culture where the best inspire the best.
- JLL is committed to equal opportunity and is dedicated to offering veterans a successful civilian career.
Equal Opportunity
- JLL is committed to equal opportunity regardless of race, gender, age, sexual orientation or disability.
- JLL is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.