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About the Role
As a Workplace Coordinator, you will be the face of exceptional service delivery for a valued client, creating an environment where people can do their best work. You will coordinate and oversee soft services operations, ensuring professionalism and care in every interaction. You will act as the primary liaison between the client, service providers, and building occupants, conducting inspections, managing vendor performance, and proactively solving problems.
Responsibilities
- Coordinate daily delivery of soft facilities services including janitorial cleaning, waste removal, recycling programs, restroom supplies, and pest control.
- Conduct daily walk-throughs and quality inspections across office spaces, common areas, restrooms, pantries, meeting rooms, and cafeteria.
- Serve as day-to-day liaison with soft services contractors and vendors, monitoring performance and ensuring adherence to scope of work.
- Manage workplace amenities including coffee stations, water dispensers, pantry supplies, break room provisions, and vending services.
- Respond to occupant service requests through CMMS or workplace apps, prioritizing and dispatching work orders while tracking completion and satisfaction.
- Oversee waste management and recycling programs, monitor collection schedules, track waste diversion metrics, and support sustainability initiatives.
- Schedule and coordinate pest control services, special cleaning projects, and seasonal activities.
- Maintain inventory of cleaning supplies, restroom consumables, and amenity provisions, monitoring usage patterns and processing purchase orders.
- Generate inspection reports highlighting deficiencies, corrective actions, and service performance trends.
Requirements
- Associate's degree in Facilities Management, Business Administration, or Hospitality.
- 3–5 years of experience in facilities coordination, soft services management, building operations, or commercial office environments.
- Experience with workplace experience platforms, employee apps, or integrated workplace management systems (IWMS).
- Strong organizational skills with proven ability to manage multiple tasks, priorities, and vendor relationships simultaneously.
- Excellent attention to detail and quality consciousness.
- Effective communication skills, both written and verbal, with customer service orientation and professional demeanor.
- Proficiency in CMMS or work order management systems and Microsoft Office Suite (Outlook, Word, Excel).
- Hands-on approach with willingness to conduct inspections, walk buildings extensively, and address issues directly.
Skills
- Facilities Management
- Soft Services Management
- Building Operations
- Commercial Office Environments
- Workplace Experience Platforms
- Employee Apps
- Integrated Workplace Management Systems (IWMS)
- Organizational Skills
- Vendor Relationship Management
- Attention to Detail
- Quality Consciousness
- Communication Skills
- Customer Service
- Professional Demeanor
- CMMS
- Work Order Management Systems
- Microsoft Office Suite
- Procurement Processes
- Sustainability Initiatives
Location
- On-site – Sydney, NSW
Work Type
- On-site
- Full-time
Experience Level
- 3-5 years
Education Level
- Associate's degree
Benefits
- Great employee discounts off fitness, wellbeing & other renowned brands
- 18 weeks paid maternity leave
- Private Health Insurance Discounts
- Active Social Club
- Employee assistant program
- Novated Lease for EV cars
- Paid time off for volunteer work
- Career Opportunities with Australia's #1 Commercial Real Estate firm
- Premium offices
About the Company
- JLL empowers employees to shape a brighter way forward by combining world-class services, advisory, and technology for clients in the real estate industry.
- With over 200 years of real estate experience, JLL is committed to finding brighter ways of working through innovation and inclusivity.
- JLL is a global leader in helping clients envision where people will live, work, play, shop, and eat.
- JLL is an entrepreneurial, inclusive culture where the best inspire the best.
- JLL is committed to equal opportunity and is dedicated to offering veterans a successful civilian career.
- Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services.
Equal Opportunity
- JLL is committed to equal opportunity regardless of race, gender, age, sexual orientation or disability.
- Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.