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About the Role

Galapagos Federal Systems, LLC is seeking a skilled Computer Support Specialist to provide technical support for mission-critical operations. This role involves diagnosing and resolving hardware/software issues, deploying and maintaining computer systems, and training end-users. The ideal candidate possesses strong troubleshooting and customer service skills, with experience in various support channels and user account management.

Responsibilities

Provide advanced technical support by diagnosing and resolving complex hardware, software, and end-user issues
Configure, image, deploy, maintain, troubleshoot, and repair desktop and laptop computers and peripheral devices
Respond to service requests through phone, email, web portals, remote support tools, and automated ticketing systems
Perform on-site troubleshooting and hands-on technical support as required
Provide end-user training and guidance on hardware, operating systems, and standard business applications
Manage user accounts and system access in accordance with organizational policies and security requirements
Accurately document incidents, troubleshooting activities, resolutions, and system changes within the ticketing system

Requirements

Active Secret security clearance
4+ years of experience performing PC maintenance, desktop support, or related IT support functions
Advanced knowledge of desktop and laptop hardware, operating systems, peripheral devices, and enterprise software applications
Experience providing Tier II/III or senior-level technical support within an enterprise environment
Proficiency with remote support tools and IT Service Management (ITSM) or automated ticketing systems
Demonstrated ability to diagnose, troubleshoot, and resolve complex hardware and software issues
Must be a U.S. Citizen.

Skills

Technical troubleshooting
Customer service
PC maintenance
Desktop support
Hardware
Software
Operating systems
Peripheral devices
Enterprise software applications
Remote support tools
ITSM
Automated ticketing systems

Location

Hawaii

Work Type

Onsite

Experience Level

4+ years of experience
Senior-level

Education Level

High school diploma/GED
DoD 8570.01-M–compliant IAT II certification

Salary/Compensations

USD $85,000.00 - USD $90,000.00 /Yr.

Benefits

Medical, dental, vision, disability, and life insurance
Flexible Spending Accounts
401(k)
PTO
Paid Parental Leave
Tuition reimbursement
Paid federal holidays

About the Company

Headquartered in Hawaii, Galapagos Federal Systems, LLC, is an SBA-Certified NHO-owned 8(a) Small Business specializing in global information technology solutions.
We deliver professional services in IT Design & Installation, Cybersecurity Engineering & Support, Application Integration & Development, Software & Hardware Engineering, Network & Systems Management, Information Systems Security, and Business Management Services.
Leveraging over 30 years of providing IT services to the federal & commercial market with projects found around the world, our team has innovative expertise in the development of a wide range of technological solutions.
Our service commitment is simple - "Quality IT Solutions... On Time & On Budget."

Equal Opportunity

Galapagos Federal Systems, LLC is an equal opportunity employer.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Galapagos Federal Systems, LLC is an equal opportunity employer and does not discriminate against applicants based on race, color, creed, religion, medical condition, legally protected genetic information, national origin, sex (including pregnancy, childbirth, or related medical condition), sexual orientation, gender identity and expression, age, disability, or Vietnam era, or other eligible veteran status or legally protected characteristics.