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About the Role

A private family is seeking a Hospitality & Service Coordinator to deliver polished, thoughtful, and highly personalized service across their residences, entertaining, and travel. This hands-on service role requires exceptional awareness, high attention to detail, precision, timing, discretion, and anticipatory intelligence, ideally formed in elevated hospitality environments.

Responsibilities

• Personally provides meal and beverage service for Principals and guests at residences, aircraft, and events.
• Serves as the primary hospitality point of contact during gatherings and daily service periods.
• Maintains active awareness of preferences, rhythms, and expectations to deliver proactive, intuitive hospitality.
• Ensures all Principal and guest requests are fulfilled promptly and communicated clearly across teams.
• Directs service flow during high-visibility moments and complex service environments.
• Leads on-site execution of Principal events across properties.
• Provides real-time leadership and oversight of Hospitality Assistant(s), special event service staff, and temporary teams during events.
• Directs on-site coordination of vendors, rentals, and event partners.
• Executes event design and tabletop planning.
• Captures guest preferences, service notes, and operational insights for future planning.
• Oversees day-to-day execution of Principal closet readiness.
• Maintains closet protocols and coordinates with estate teams to maintain wardrobe inventories.
• Assists with special events and on-camera wardrobe logistics.
• Ensures service items, tabletop elements, and entertaining materials are accurately inventoried, prepared, maintained, and presentation-ready.
• Maintains communication for All Property stock check lists for homes and jets.
• Manages updates and changes to stock lists.
• Leads management of food costs across all properties.
• Oversees day-to-day wine service presentation and beverage.
• Works with estate teams to ensure up to date inventory and adequate supply.
• Procures wine from cellar for the gifting department.
• Coordinates with the Grounds Manager and Culinary Manager for harvesting of goods.
• Maintains proper inventories to reflect current available products for properties and gifting purposes.
• Documents and tracks proper fur maintenance, storage, and seasonal inventories.
• Documents luggage movements and inventories with proper conditioning and maintenance.
• Assists with jewelry collection maintenance and tracking.
• Coordinates with flight crews to ensure onboard service meets established standards and expectations.
• Conducts travel advances to prepare hospitality environments ahead of Principal arrival.
• Ensures hospitality standards are met and properly executed during Principal travel.
• Provides coaching, modeling, and real-time service guidance to Hospitality Assistant(s).
• Supports training initiatives to maintain consistent hospitality standards across properties.
• Reinforces service protocols established by the Director of Personal Services.
• Ensures consistency of service experience across residences and travel environments.

Requirements

• Requires discretion, polish, anticipation, and the ability to confidently represent the household in direct interaction with Principals, guests, vendors, and affiliated entities.
• Frequent travel as required based on hospitality needs and Principal’s request.

Skills

• High attention to detail
• Precision
• Timing
• Discretion
• Anticipatory intelligence
• Reading a room
• Noticing what others miss
• Knowing when to step forward and when to disappear
• Creating an environment in which everything simply feels taken care of
• Front-line service execution
• Operational coordination
• Service standards refinement
• Team execution strengthening
• Consistency across properties
• Direct interaction with Principals, guests, vendors, and affiliated entities
• Meal and beverage service
• Guest experience leadership
• Anticipatory service
• Request coordination
• On-site service direction
• Event execution leadership
• Service staff supervision
• Vendor coordination
• Service design implementation
• Post-event documentation
• Closet and wardrobe service support
• Special events wardrobe assistance
• Tabletop and entertaining readiness
• Stock list coordination
• Food cost management
• Wine and beverage execution
• Harvest production coordination
• Personal effects coordination
• Cabin crew collaboration
• Travel advance preparation
• Hotel and lodging set-up
• Day-to-day team leadership
• Service training reinforcement
• Protocol implementation
• Cross-property alignment

Location

• New York City
• Hamptons

Work Type

• Full-time
• On-site
• Travel required

Experience Level

• Ideally formed in truly elevated hospitality-ideally within a Michelin-starred restaurant, luxury yacht, five-star hotel, or similarly exacting private-service environment.

Salary/Compensations

• $40-$45/hour ($83,200-$93,600 base equivalent + Overtime)

Benefits

• Exceptional Benefits

About the Company

• Private Family