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About the Role

The Store Pro is the primary point of contact for customers in the retail store, representing the NAPA brand and delivering a high-quality customer experience. This role provides automotive parts solutions, supports retail and wholesale customers, and contributes to store performance through product knowledge, responsiveness, and customer engagement. It offers a strong entry point or growth path within the organization.

Responsibilities

Provide accurate automotive parts solutions to retail and wholesale customers.
Deliver a consistently positive and engaging customer experience.
Utilize product knowledge to assist customers and support team members.
Operate systems including POS, inventory/catalog tools, and communication devices.
Maintain high energy and customer focus in a fast-paced retail environment.
Support store operations including transactions, inquiries, and general workflow.
Build relationships with customers to drive loyalty and repeat business.
Utilize delivery management systems to coordinate and dispatch deliveries, pull and prepare orders for customers and drivers, and support efficient logistics and fulfillment operations.
Perform general housekeeping, cleaning, and organizational tasks to maintain a safe, professional, and welcoming store environment.
Assist with inventory control activities, including receiving merchandise, stocking shelves, conducting cycle counts, and helping maintain accurate inventory records.
Contribute to various store operations and team support tasks as needed to optimize store performance, merchandising, and overall efficiency.
Support continuous improvement initiatives related to store processes and operational standards.

Requirements

High School Diploma or GED
Valid Driver’s License
Strong communication (verbal and written) and interpersonal skills
Customer-focused mindset with strong listening and problem-solving abilities
Willingness to learn automotive parts and technology systems
Experience in automotive, retail, or parts environment
Hands-on experience with vehicle repair or maintenance
Knowledge of inventory or cataloging systems
Background in automotive, diesel, heavy equipment, farm, marine, or dealership environments
ASE Certification (not required)
Demonstrates personal accountability and ownership of customer outcomes
Leads by example in delivering exceptional customer service
Supports team members by sharing knowledge and assisting with problem-solving
Contributes to a positive, collaborative, and high-performance team environment
Shows initiative in learning and career development

Skills

Automotive parts knowledge
Customer service
Sales
Product knowledge
POS systems
Inventory management
Communication
Problem-solving
Teamwork
Logistics

Location

Retail store environment

Work Type

Full-time

Experience Level

Entry-level
Experienced

Education Level

High School Diploma or GED

Salary/Compensations

$18.75 per hour

Benefits

Health Insurance: Comprehensive medical, dental, and vision plans.
Retirement Plan: 401(k) with company match.
Paid Time Off: Vacation, personal days, holidays, sick days, and paternal leave
Additional Perks: Employee stock purchase plan, tuition reimbursement, professional development opportunities, and wellness programs.

About the Company

GPC conducts its business without regard to sex, race, creed, color, religion, marital status, national origin, citizenship status, age, pregnancy, sexual orientation, gender identity or expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic. GPC's policy is to recruit, hire, train, promote, assign, transfer and terminate employees based on their own ability, achievement, experience and conduct and other legitimate business reasons.

Equal Opportunity

GPC conducts its business without regard to sex, race, creed, color, religion, marital status, national origin, citizenship status, age, pregnancy, sexual orientation, gender identity or expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic. GPC's policy is to recruit, hire, train, promote, assign, transfer and terminate employees based on their own ability, achievement, experience and conduct and other legitimate business reasons.