Impress employers and recruiters.
Choose from hundreds of resume examples.

Impress employers and recruiters.
Choose from hundreds of resume examples.

Target Resume Now

About the Role

This Retail Manager position oversees and drives the Bass Pro Shops and Cabela’s CLUB credit program and customer experience culture within retail locations. The role involves supporting the team during Manager on Duty shifts and ensuring a superior customer service experience.

Responsibilities

• Consistently exemplifies outstanding CLUB Customer Service Experience standards.
• Promotes current CLUB cost savings programs to customers.
• Addresses customer questions and concerns regarding the CLUB program.
• Develops and implements strategies to improve the CLUB customer experience.
• Serves as the primary CLUB liaison to ensure retail leadership and outfitters are knowledgeable about current CLUB promotions.
• Collaborates with internal and external partners to execute successful onsite and offsite events.
• Builds strong and collaborative relationships with the General Manager, fellow managers, and outfitters.
• Motivates and inspires outfitters by providing tools and training for success with referrals.
• Leads by example, serves as a role model and coach for peers and outfitters.
• Facilitates CLUB 101 training with all new Outfitters during onboarding.
• Supports Outfitter recognition by implementing the Members Only program and creating store-level CLUB recognition initiatives.
• Creates a strategy around recruiting and retaining great talent.
• Promotes a positive outfitter-centric culture focused on developing self and others.
• Provides timely, honest feedback, coaching, and guidance for underperforming outfitters.
• Designs and executes strategies to help meet key CLUB metrics.
• Reviews and analyzes CLUB reporting daily for key performance metrics.
• Partners with General Manager to develop and lead execution of corrective action plans for improving key metrics.
• Executes all Bass Pro Shops and Cabela’s CLUB operational and compliance programs.
• Coordinates and improves execution of all department functions.
• Successfully executes all training, communication, account servicing, marketing material, and payments at the retail store.
• Serves as the leader for the CLUB instant issuance process including training others on inventory management procedures.

Requirements

• Valid New York State Pistol Permit Required
• Ability to calculate figures and amounts such as discounts, commissions, and percentages.
• Ability to define problems, collect data, establish facts, and draw valid conclusions.
• Ability to interpret a variety of other financial, legal, and technical information.
• Ability to read and analyze certain reports.
• Ability to write reports and business correspondence.
• Ability to effectively present information and respond to questions from Managers, associates, customers, and the public.
• Ability to conduct meetings and presentations to groups.
• Demonstrated strong interpersonal skills.
• Ability to establish and maintain effective working relationships with co-workers, associates, customers and with the Corporate Staff.
• Demonstrated use of Team concept of Management

Skills

• Customer Service
• Leadership
• Coaching
• Training
• Interpersonal skills
• PC-based word processing
• Spreadsheets
• Data-based management
• Electronic point of sale systems
• Inventory management systems

Location

• Retail/Store

Work Type

• Full-time
• Onsite

Experience Level

• 2 to 4+ years Sales, Management, or Leadership Experience

Education Level

• High School Diploma or Equivalent

Salary/Compensations

• $62,353.20 - $68,200.00

Benefits

• Discounts on retail merchandise, restaurants, world-class resorts and conservation attractions!
• Medical
• Dental
• Vision
• Health Savings Account
• Flexible Spending Account
• Voluntary benefits
• 401k Retirement Savings
• Paid holidays
• Paid vacation
• Paid sick time
• Bass Pro Cares Fund

About the Company

• Bass Pro Shops and Cabela’s CLUB is a comprehensive customer loyalty program that allows customers to better connect with our company and the outdoors.

Equal Opportunity

• Bass Pro Shops is an equal opportunity employer. Hiring decisions are administered without regard to race, color, creed, religion, sex, pregnancy, sexual orientation, gender identity, age, national origin, ancestry, citizenship status, disability, veteran status, genetic information, or any other basis protected by applicable federal, state or local law.
• Qualified individuals with known disabilities may be entitled to reasonable accommodation under the Americans with Disabilities Act and certain state or local laws.
• If you need a reasonable accommodation for any part of the application process, please visit your nearest location or contact us at hrcompliance@basspro.com.