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About the Role
Inspire your team to deliver an exceptional athlete experience in Sport & Outdoor through expert product knowledge and strong selling leadership. As a Team Captain – Sport & Outdoor, you will coach teammates, drive sales performance, and ensure athletes find the right gear for their sport. Be part of a team that brings passion for sport and service together every day.
Responsibilities
- Deliver outstanding athlete experiences by anticipating athlete needs and providing clear, accurate, and knowledgeable information about products and assortment.
- Uphold company merchandising and presentation standards by following established floor sets, signage requirements, price changes, inventory presentation, and replenishment standards.
- Promote and lead company programs including customer loyalty program participation, warranty sales, and private label credit card enrollment.
- Contribute to the development of 30-60-90 day plans to support business priorities for assigned department(s).
- Help establish working plans related to operational initiatives, staffing, hiring needs, operational and merchandising sets, in accordance with established budgets and financial goals.
- Execute plans and make adjustments as needed throughout plan duration using independent judgment and analysis of plan effectiveness.
- Act as Head Coach and perform general store oversight including opening and closing procedures, Front End and Cash Office functions, and teammate supervision when sole leader in building.
- Communicate departmental goals and plans to direct reports and assign workload based on skill levels to maximize efficiencies.
- Monitor progress against plans and changes to store goals and pivot accordingly to ensure uninterrupted operations and athlete support while still meeting payroll and financial goals.
- Develop effective schedules for direct reports and make adjustments as needed to meet athlete traffic demands while also ensuring successful completion of operational and merchandising initiatives.
- Build and lead a strong, effective team that successfully delivers positive athlete experiences.
- Take the lead on sourcing, interviewing, hiring, onboarding, and retaining appropriate number of direct reports in area(s) of oversight.
- Ensure all teammates are properly trained and provide coaching, feedback, development, recognition, and motivation throughout teammate lifecycle.
- Manage performance, including annual reviews and promotional recommendations, and hold teammates accountable for compliance with policies and procedures, including termination recommendations.
- Create a store environment where everyone, both teammates and athletes, are always welcome and treated with respect.
- Adhere to and enforce established policies and procedures related to safety, loss prevention, and standard operating procedures, as well as to laws/guidelines of external governing entities.
- Hold teammates who fail to meet or comply with expectations accountable.
Requirements
- High School Diploma or Equivalent
- 1-3 years of experience
- Previous retail/customer-facing experience required.
- Previous people leadership experience preferred
- Cameras must be on during all virtual interviews.
- AI tools are not permitted to be used by the candidate during any part of the interview process.
- Offers are contingent upon a satisfactory background check which may include ID verification.
Skills
- Expert product knowledge
- Strong selling leadership
- Coachable
- Accountable
- Collaborative
- Trustworthy
- Merchandising and presentation standards
- Customer loyalty program participation
- Warranty sales
- Private label credit card enrollment
- Operational initiatives
- Staffing
- Hiring needs
- Operational and merchandising sets
- Independent judgment
- Analysis of plan effectiveness
- General store oversight
- Opening and closing procedures
- Front End and Cash Office functions
- Teammate supervision
- Departmental goals and plans communication
- Workload assignment
- Progress monitoring
- Scheduling
- Athlete traffic demands management
- Sourcing
- Interviewing
- Onboarding
- Retention
- Teammate training
- Coaching
- Feedback
- Development
- Recognition
- Motivation
- Performance management
- Annual reviews
- Promotional recommendations
- Accountability for compliance
- Termination recommendations
- Safety policies and procedures
- Loss prevention policies and procedures
- Standard operating procedures
- Compliance with laws/guidelines of external governing entities
Location
- Onsite
Work Type
- Full-time
Experience Level
- 1-3 years of experience
- Previous people leadership experience preferred
Education Level
- High School Diploma or Equivalent
About the Company
- At DICK’S Sporting Goods, we believe in how positively sports can change lives.
- We are committed to creating an inclusive and diverse workforce, reflecting the communities we serve.
- Sport inspires us. Innovation drives us. Come Win With Us at DICK’S Sporting Goods as part of a team that redefines what’s possible.
- Whether you live for sport or cozy fashion, you’ll love building your career at DICK’S.
- It’s more than a job — it’s a chance to be part of a team where you’re welcomed, supported, and empowered from day one.
- In our stores, you’ll make a real difference by delivering exceptional experiences to athletes of all abilities.
- At DICK’S, we thrive on innovation and authenticity.
Equal Opportunity
- We are committed to creating an inclusive and diverse workforce, reflecting the communities we serve.