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About the Role

As a Nike Retail Supervisor, you’re the face of NIKE. Enjoy high-volume and a fast pace as your diverse experience and perspective helps guide customers in making the best decisions for them. You’ll work with your team to focus on customer service and get to the win the right way.

Responsibilities

• Be enthusiastic, excited, and knowledgeable about NIKE products and services to best support customer needs
• Bring your positive attitude and passion to your teammates and customers every day
• Lead by example and deliver service in line with Nike’s Service Principles to bring the consumer journey to life
• Make customers feel welcome, that you care about their wants and needs, and exceed their expectations at every step of their journey
• Play by the rules and be professional, demonstrating integrity, reliability, and kindness
• Operate a cash register, shipping, and receiving duties, stocking products, cleaning and building visual displays with or without accommodations
• Show up for your teammates by attending store events

Requirements

• Must be at least 18 (U.S)
• 1 year of retail or consumer service experience
• Flexibility to work nights, weekends and holidays based on store needs
• Use customer service authentically to ensure customers feel seen and understood in our stores
• Ability to learn and train on the latest products and technologies
• Physical requirements include the ability to bend, squat, reach, climb a ladder and stand for extended periods of time with or without reasonable accommodations

Skills

• Customer service
• Product knowledge
• Teamwork
• Integrity
• Reliability
• Kindness

Location

• Central Valley, NY

Work Type

• Full Time
• 34-40 hours per week

Experience Level

• 1 year of retail or consumer service experience

Salary/Compensations

• $21.50 to $27.95 per hour

Benefits

• Discounts for you and your family from Nike, Converse and Jordan up to 50% off
• Accrued Paid Time Off and Holiday Pay
• 401(k) Plan
• CERA
• Employee Assistance Program
• Mental and Emotional Health support
• Financial Coaching and Education
• Child Development Support and Caregiving Benefits
• Health Savings Accounts
• Flexible Savings Accounts
• Employee Stock Purchase Plan (ESPP)
• Tuition Reimbursement up to $5,250 per calendar year

About the Company

• We believe that if you have a body, you are an athlete, which is why when you join our team as a Retail Supervisor, you are referred to as a Specialist.
• We go after goals together. We support your bold ideas — and encourage you to try them out. You impact our customers' experiences daily. It's more than getting the product from door to floor; it's being part of the first-time customers find their dream pair. Those iconic moments – that's our culture. Bring your just-do-it attitude, and let's be game-changers together.