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About the Role

We are seeking a Systems Engineer to join our growing Support team in Austin, TX. This is a hands-on technical and client-facing role providing dedicated onsite IT support within one of Atlas Technica’s client environments. The Systems Engineer will serve as an extension of the Atlas Technica Support team onsite with the client, providing direct support to users, troubleshooting technical issues, maintaining client technology environments, and collaborating with Systems Engineers, Senior Systems Engineers, and Client Technology Managers on escalations and technical initiatives. The successful candidate will combine strong technical troubleshooting skills with excellent communication, professionalism, ownership, and a customer-first approach. This position is 100% onsite at the assigned client office in Austin.

Responsibilities

Provide dedicated onsite IT support and technical assistance to client users
Manage and resolve support requests through the organization’s ticketing system
Troubleshoot end-user issues involving Microsoft Windows, Microsoft Office, desktops, laptops, mobile devices, peripherals, and related technologies
Support Microsoft 365 environments, including Exchange Online, SharePoint Online, Microsoft Intune, Microsoft Teams, and Microsoft Entra ID
Assist with systems administration across Microsoft Windows Server, Active Directory, Group Policy, identity, access, and endpoint-management technologies
Troubleshoot networking, virtualization, security, and infrastructure-related issues within the assigned client environment
Escalate complex technical issues appropriately and collaborate with other Atlas Technica technical resources through resolution
Maintain accurate ticket notes, technical documentation, procedures, and client-environment information
Follow Atlas Technica and client security standards, documentation requirements, and strict change-control procedures
Communicate proactively with users, technical teams, and internal stakeholders regarding issue status, resolution, and follow-up
Support onsite infrastructure, technology initiatives, and project activities as needed

Requirements

2+ years of relevant IT experience in desktop support, systems engineering, systems administration, or a related technical environment
Strong end-user and desktop support experience across Microsoft Windows, Microsoft Office, desktops, laptops, mobile devices, and common workplace technologies
Experience supporting Microsoft 365 environments, including Exchange Online, SharePoint Online, Microsoft Intune, and Microsoft Entra ID
Working knowledge of Microsoft Windows Server, Active Directory, Group Policy, and related systems-administration technologies
Experience supporting endpoint protection or threat-management solutions such as Sophos or similar platforms
Basic understanding of virtualization technologies such as VMware or Hyper-V
Working knowledge of networking fundamentals, including TCP/IP, DNS, DHCP, LAN/WAN, VPN, routing, switching, wireless networking, and firewalls
Strong written and verbal communication skills with the ability to provide a professional and responsive client experience
Strong troubleshooting, organization, documentation, and problem-solving skills
Ability to work effectively both independently and collaboratively within a fast-paced support environment
Ability to work onsite full-time at the assigned client office in Austin, TX
Ability to perform the physical requirements necessary to support onsite IT operations, including occasionally lifting or carrying equipment up to 50 lbs., sitting or standing for extended periods, climbing stairs, bending, kneeling, crouching, reaching, and safely accessing workstations, equipment, and other onsite IT areas as required

Skills

Microsoft Windows
Microsoft Office
Microsoft 365
Exchange Online
SharePoint Online
Microsoft Intune
Microsoft Teams
Microsoft Entra ID
Microsoft Windows Server
Active Directory
Group Policy
Endpoint management
Networking
Virtualization
Security
Infrastructure
Sophos
VMware
Hyper-V
TCP/IP
DNS
DHCP
LAN/WAN
VPN
Routing
Switching
Wireless networking
Firewalls
ConnectWise
Bloomberg
Thomson Reuters
FactSet
Capital IQ
Microsoft Azure
AWS
Google Workspace
Box
Dropbox
Duo
Okta
AirWatch
Citrix XenApp
CrowdStrike
Carbon Black
Cylance
Mimecast
Proofpoint
Nimble
Pure Storage
NetApp
Dell EMC
XenServer

Location

Austin, TX

Work Type

Dedicated Onsite
Full-Time
100% onsite

Experience Level

2+ years of relevant IT experience

Benefits

Competitive salary
Comprehensive benefits
Great perks

About the Company

Atlas Technica’s mission is to shoulder IT management, user support, and cybersecurity for our clients, who are hedge funds and other investment firms.
Founded in 2016, we have grown year over year through our uncompromising focus on service.
We value ownership, execution, growth, intelligence, and camaraderie.
We are looking for people who share our Core Values, thrive, and contribute to this environment while putting the customer first.
At Atlas Technica, we offer a competitive salary, comprehensive benefits, and great perks to our global Team.
We strive to maintain a professional yet friendly environment while promoting professional and career development for our Team Members.
Join Atlas Technica now!

Equal Opportunity

Atlas Technica is proud to be an Equal Employment Opportunity employer.
We do not discriminate based upon race, religion, color, national origin, gender, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.