Impress employers and recruiters.
Choose from hundreds of resume examples.

Target Resume Now

About the Role

The Account Technical Strategist (ATS) is a vital partner for customers, partners, and fellow team members working together to solve business problems for our largest Enterprise customers. They use their extensive experience with technologies centered around secure delivery of applications to develop comprehensive strategies that deliver value for our customers. As an ATS in the Citrix Customer Success organization, you will drive value creation for our customers by identifying which critical solutions of our platform help support their business today and which additional solutions can help them achieve their goals tomorrow. This includes identifying new solutions and helping to measure the value they bring to customers you support, building the right relationships within those customers, and aligning their long-term goals with those of Citrix.

Responsibilities

Develop strategic partnerships and relationships with customers’ technical influencers, key decision makers, and executives
Identify critical revenue-generating use cases our solutions support for our customers
Assess how Citrix solutions do and can meet customers’ business priorities
Define a customer success roadmap that strengthens critical customer use cases and increases adoption of our solutions
Coordinate cross-functional teams and resources to ensure customer success goals are met
Describe the value our solutions provided at both a business and technical level in an easily understandable way
Overcome technical and/or business objections while moving adoption and renewal cycles along the customer’s value journey
Establish and maintain a regular cadence with key customer contacts
Be a trusted primary point of contact for customer relationship management, and technical support concerns
Deliver technical presentations and, when required, product demonstrations remotely or on-site
Delegate and review work across complex, multi-product engagements, ensuring the quality and consistency of technical deliverables
Oversee and drive the success criteria definition, design and build of multi-product proof of concepts for customer evaluations
Provide thought leadership on the latest industry trends and insights
Maintain a comprehensive understanding of competitive solutions and offerings
Contribute to the broader teams’ value creation and technical mindshare
Provide guidance, coaching, and mentoring to less-experienced ATSs and cross-functional team members within the discipline
Support the wider team's growth through knowledge sharing, coaching, and mentoring of less-experienced team members

Requirements

8+ years of presales, solution engineer, technical consulting, field CTO, or other relevant experience
8+ years supporting, designing, or delivering enterprise technology solutions
Comprehensive knowledge of business value drivers for critical technology purchases
Analytical, critical-thinking, and negotiation skills, particularly at the senior stakeholder levels
Ability to navigate multi-faceted, sometimes ambiguous, customer problems by gathering and analyzing information to define the right approach
Excellent written and verbal communication skills
Ability to adapt technical presentations to audiences with varying levels of technical expertise (e.g., IT administrators, directors, business stakeholders, and executives)
Recent experience with Citrix and/or NetScaler technologies
Ability to travel up to 60% of the time to customer sites, corporate offices, and events

Skills

Citrix technologies
NetScaler technologies
IAM
Zero Trust
virtualization (desktops/servers)
endpoint management
thin clients computing
ADC infrastructure
traffic management/load balancing
WAF
observability
Microsoft Azure
Amazon Web Services
Google Cloud Platform

Location

Remote
On-site

Work Type

Full-time

Experience Level

8+ years

Education Level

Bachelor’s Degree in Computer Science (or related field) or relevant work experience

Salary/Compensations

CA generally ranges: $153,216-$229,824
All other locations fall under our General State range: $134,400-$201,600

Benefits

Healthcare
Life insurance
Disability benefits
401(k) plan and company match

About the Company

Cloud Software Group is one of the world’s largest cloud solution providers, serving more than 100 million users around the globe.
When you join Cloud Software Group, you are making a difference for real people, each of whom count on our suite of cloud-based products to get work done — from anywhere.
Members of our team will tell you that we value passion for technology and the courage to take risks.
Everyone is empowered to learn, dream, and build the future of work.
We are on the brink of another Cambrian leap -- a moment of immense evolution and growth.
And we need your expertise and experience to do it.
Now is the perfect time to move your skills to the cloud.

Equal Opportunity

Cloud Software Group is firmly committed to Equal Employment Opportunity (EEO) and to compliance with all federal, state and local laws that prohibit employment discrimination.
All qualified applicants will receive consideration for employment without regard to age, race, color, creed, sex or gender, sexual orientation, gender identity, gender expression, ethnicity, national origin, ancestry, citizenship, religion, genetic carrier status, disability, pregnancy, childbirth or related medical conditions (including lactation status), marital status, military service, protected veteran status, political activity or affiliation, taking or requesting statutorily protected leave and other protected classifications.
If you need a reasonable accommodation due to a disability during any part of the application process, please contact us via the Bridge portal for assistance.