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About the Role

The Operations Supervisor oversees daily operations, ensuring compliance with company procedures, workflows, and underwriting guidelines. This role leads and develops staff, monitors performance metrics, and collaborates with management, IT, and customers to drive operational efficiency, service quality, and continuous improvement. Responsible for hiring, coaching, and motivating employees while ensuring business objectives and company standards are consistently achieved.

Responsibilities

Responsible for the application of established procedures and methods applicable to the supervision area assigned.
Must be capable of supervising any Operations Unit.
Possess a thorough understanding of Company automation, workflows, and manual processes.
Demonstrate the ability and knowledge to understand and interpret Underwriting principles and successfully disseminate to staff.
Interact on a regular basis with Management (HO or Regional), Services IT, and/or customers to ensure staff is coordinating activities to meet all processing metrics delivering regular, results-driven feedback and reporting activity tied to Company standards.
Responsible for hiring, developing, motivating, supervising and retaining operations staff ensuring the most effective use of resources, while minimizing impact on service.
Coach and develop staff by providing clarity, direction and support that improves employee competencies, knowledge and behaviors that lead to overall success.
Identify needs to ensure staff received necessary training to successfully perform job functions.
Ascertain quality of team results using the findings to initiate and establish improved documentation, workarounds, and related staff training requirements.
Evaluate performance ensuring staff is adhering to corporate guidelines.
Initiate altered work processes to address problems and/or opportunities as they affect or represent deviations from established procedures in accordance with Company protocols.
Ensure completion of performance reviews, including goal setting, executing plans to retain high potential employees and address low performers.
Ensure Compliance with company policies, filings, and regulations.
Provide analysis on problem policies and work with IT and underwriting to find resolutions and fix the problems at hand.
Provide guidance/assistance to underwriting staff on workflow, policy guidelines, system limitations.
Facilitating training on system/rating changes affecting end users.
Ensure that any business within our workflow is completed on time, including running compro reports to analyze the status of any outstanding business for the month and taking appropriate action on necessary items.
Performs other duties as assigned.
Conforms with all corporate policies and procedures.

Requirements

Bachelor's Degree preferred.
2-4 years Service-oriented leadership role with progressive development and demonstrated success in developing and executing policies, procedures and protocols preferred.
Candidates who have accepted a formal offer must be willing to undergo a comprehensive background check and drug screen; additional screening for credit or MVR may be required for some positions.

Location

Central New York
NYC
Dallas
Charlotte

Work Type

full time
salaried
exempt

Experience Level

2-4 years

Education Level

Bachelor's Degree preferred

Salary/Compensations

$73,100 - $103,000

Benefits

Medical and Prescription Drug Benefit
Dental Benefit
Vision Benefit
Life Insurance and Disability Benefits
401(k) Profit Sharing and Investment Plan
Health Savings Account (HSA)
Flexible Spending Accounts
Tuition Assistance, Training, and Professional Designations
Company-Paid Family Leave
Adoption/Surrogacy Assistance Benefit
Voluntary Benefits - Group Accident Insurance, Hospital Indemnity, Critical Illness, Legal, ID Theft Protection, Pet Insurance
Student Loan Refinancing Services
Care.com Membership with Back-up Care, Senior Solutions
Business Travel Accident Insurance
Matching Gifts program
Paid Volunteer Day
Employee Referral Award Program
Wellness programs
Personal Insurance Discount

About the Company

At Utica National Insurance Group, 1,400 employees countrywide take our corporate promise to heart every day: To make people feel secure, appreciated, and respected.
Utica National Insurance Group is an "A" rated $2.0B award-winning, nationally recognized property & casualty insurance carrier.
Operating along the Eastern half of the United States, based in our Home Office in Central New York, with Regional Office locations including NYC, Dallas and Charlotte.
Our Mission is to continually meet the needs of our policyholders, agent/customers and employees resulting in sustainable profitable growth in an increasingly competitive marketplace.
We are proud to sell our products through more than 2,200 independent insurance agents around the country as we have been since 1928.
Our purpose is to make people feel secure, appreciated, and respected.
These Values define the character of our employees.
They personify Utica National – describing what it means to “be Utica National” and how we approach doing business.
Together, with our agents, we are committed to providing our mutual policyholders with valuable services and products to help them feel secure.

Equal Opportunity

Utica National is an Equal Opportunity Employer.