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About the Role

The Spa Concierge is responsible for maintaining the cleanliness of the spa/fitness area, including the spa, locker rooms, fitness room, pool area, and spa desk.

Responsibilities

• Ensures the 'Arch Amenities Group Experience' for guests by maintaining established standards.
• Adheres to policies of Arch Amenities Group.
• Maintains the cleanliness and order of the facility, including sweeping, mopping, vacuuming, and trash removal.
• Restocks all linens in locker rooms and guest areas.
• Removes dirty laundry and collects dirty linens from guest areas.
• Cleans and sanitizes wet areas, bathrooms, and grooming areas throughout the day.
• Distributes and places linens in treatment rooms, workout areas, closets, and dispensary.
• Escorts members/guests to changing areas courteously and promptly.
• Explains the setup and workings of locker rooms, bathrooms, and showers to members/guests.
• Performs laundry duties, including washing, drying, and folding linen.
• Ensures all areas are clean and replenishes supplies as needed.
• Becomes knowledgeable about the facility and its amenities to effectively communicate with members and guests.
• Greets every guest with a smile and direct eye contact.
• Informs facility management of any member, guest, or facility issues.
• Reports any incidents or accidents to the management team.
• Performs other duties as assigned.

Requirements

• High School Diploma or GED.
• Previous customer service experience, preferably in the hospitality industry.
• Ability to have conversations with members/guests to ensure information is understood.
• Efficient, well-organized, and able to handle multiple duties simultaneously.
• Energetic, enthusiastic, and motivational.
• Professional manner, discretion, and appearance.
• Strong team player.
• Ability to remain calm and composed under pressure.
• Must have an eye for detail.
• Availability when the facility is open, including nights, weekends, and holidays.
• Ability to stand for long periods.
• Ability to exert up to 50 pounds of force occasionally, 20 pounds frequently, and 10 pounds constantly to move light objects.
• Requires abilities such as climbing, balancing, kneeling, crouching, reaching, standing, walking, pushing, pulling, lifting, fingering, grasping, tactile sense, repetitive motions, seeing, hearing, talking, and visual acuity.
• Must be able to operate tools such as mops, brooms, vacuum cleaners, dusters, scrub brushes, cleaning supplies, detergents, disinfectants, towels, guest supplies, and linen carts.
• May be exposed to noise, wet and humid conditions, fumes, odors, dust, chemical, mechanical, and electrical hazards.

Skills

• Customer service
• Communication
• Organization
• Time management
• Teamwork
• Attention to detail

Work Type

• Non-Exempt

Education Level

• High School Diploma or GED

About the Company

• Arch Amenities Group is the leading provider of amenity management, consulting, and wellness services for commercial real estate, residential communities, and hospitality properties.
• Formed through the strategic acquisition of top hospitality and wellness-led providers, Arch brings together decades of experience and forward-thinking innovation to deliver unmatched lifestyle and hospitality experiences.
• We partner with owners, operators, and developers to transform spas, fitness centers, meeting and event spaces, pools, clubs, and residential amenities into vibrant destinations that foster connection, wellness, and belonging.
• Our mission is to create spaces where people thrive.
• With a North American footprint, a diverse client portfolio, and a highly trained service team, we help properties unlock the full potential of their amenity spaces by improving satisfaction, increasing retention, and driving ROI through thoughtful programming, operational excellence, and seamless service.
• The Arch in our name reflects the connections we build between people and spaces, guests and experiences, and teams and technology.
• Everything we do is designed to create lasting value and measurable impact.
• If you're looking to grow with an organization that leads in hospitality, wellness, and lifestyle services, Arch is a place to do what you love and build a career with purpose.
• Join the team shaping the future of the amenity experience.

Equal Opportunity

• Arch Amenities Group, LLC is an Equal Opportunity / Affirmative Action employer committed to diversity in the workplace.
• All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state or local laws.
• Arch Amenities Group, LLC is also committed to working with and providing reasonable accommodation to individuals with disabilities.
• Please let your recruiter know if you need accommodation at any point during the interview process.