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About the Role

We are seeking an exceptional product leader to build and scale our next-generation AI-powered Contact Center and Customer Operations platform. This role involves owning the product vision, strategy, roadmap, and execution to transform traditional contact centers into AI-native, autonomous operations. The platform will unify conversational AI, voice, intelligent routing, agent assist, AI agents, workflow automation, knowledge, analytics, and enterprise systems to enhance customer experience and reduce costs.

Responsibilities

Define and drive the product vision and strategy for an AI-native contact center platform.
Build a differentiated product roadmap spanning AI voice and conversational experiences, virtual agents, agent assist, intelligent routing, knowledge management, workflow automation, quality management, workforce optimization, analytics, and customer journey orchestration.
Establish a clear path from human-assisted to AI-led and autonomous customer operations.
Develop the platform architecture and product strategy to unify voice, digital channels, data, AI, workflows, and enterprise applications.
Partner closely with engineering, AI/ML, design, GTM, sales, marketing, and customer success to translate strategy into market-leading products.
Work directly with strategic customers and executives to identify high-value use cases and convert them into scalable products.
Define product-led growth and commercialization strategies, including packaging, pricing, consumption models, and ROI measurement.
Build the product organization, operating model, talent strategy, and culture required to scale the business.
Establish measurable product outcomes including automation rate, containment, resolution rate, cost per interaction, customer satisfaction, revenue impact, and time created for employees.
Serve as a senior product evangelist with customers, partners, analysts, and the broader AI ecosystem.

Requirements

12+ years of product management experience, with significant leadership responsibility for enterprise software products.
Proven experience taking products from concept to launch, achieving product-market fit, and scaling.
Experience owning a large product portfolio and influencing business strategy, revenue, and growth.
Demonstrated ability to build and lead high-performing product organizations.
Deep understanding of several of the following: Contact center / CCaaS, Conversational AI, Voice AI and speech technologies, AI agents and agentic workflows, Customer experience platforms, CRM and enterprise applications, Enterprise AI infrastructure.
Customer obsessed — spend time with customers and understand their operational reality.
AI native — understand what AI fundamentally changes about product design and user experience.
Commercially minded — think in terms of revenue, margins, adoption, and ROI.
Platform oriented — see the underlying infrastructure and reusable capabilities behind individual use cases.
Outcome driven — measure success by business impact, not feature velocity.
High velocity — can move from insight to prototype to production quickly.
Strategic and hands-on — comfortable setting a three-year vision while diving into today's product decisions.
Exceptional communicator — able to influence engineers, customers, executives, investors, and partners.

Skills

Product Vision
Product Strategy
Roadmap Development
Product Execution
AI
Conversational AI
Voice AI
Speech Technologies
AI Agents
Agentic Workflows
Contact Center / CCaaS
Customer Experience Platforms
CRM
Enterprise Applications
Enterprise AI Infrastructure
Product-Led Growth
Commercialization Strategy
Packaging
Pricing
Consumption Models
ROI Measurement
Organizational Building
Operating Model Design
Talent Strategy
Culture Development
Product Evangelism

Location

San Francisco, CA

Work Type

Onsite

Experience Level

12+ years of product management experience
Significant leadership responsibility

Benefits

Generous Paid Time Off (20 days)
Company holidays
Best-in-Class Parental Leave
Recognition & Rewards (monetary incentives and company-wide recognition)
Comprehensive Insurance Coverage (medical, dental, vision)
100% company-paid short- and long-term disability
100% company-paid basic life insurance
Optional discounted legal aid
Optional discounted pet insurance

About the Company

Innovaccer Inc. is an equal opportunity employer.
We celebrate diversity and are committed to fostering an inclusive workplace.
Innovaccer Inc. participates in the E-Verify program to confirm employment eligibility of all newly hired employees based out of the U.S. and employed by Innovaccer Inc.

Equal Opportunity

Innovaccer Inc. is an equal opportunity employer. We celebrate diversity and are committed to fostering an inclusive workplace where all employees feel valued and empowered regardless of any characteristic protected by federal, state or local law including, without limitation, race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, medical condition, disability, age, marital status, or veteran status.
Innovaccer Inc. participates in the E-Verify program to confirm employment eligibility of all newly hired employees based out of the U.S. and employed by Innovaccer Inc.
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Right to Work (Spanish)