Impress employers and recruiters.
Choose from hundreds of resume examples.

Impress employers and recruiters.
Choose from hundreds of resume examples.

Target Resume Now

About the Role

Responsible for managing multiple residential properties, overseeing business, financial, and management aspects, including strategic planning, budgeting, tenant relations, and staff supervision.

Responsibilities

• Provides first-class customer service to assigned clients while promoting relations among residents, staff, and surrounding community.
• Oversees the financial operations of assigned properties to realize expected short-term revenues and increase long-term value.
• Maintains accurate financial records from property operations to provide cost expense reporting.
• Maintains a working knowledge of all maintenance programs and capital improvement projects to ensure proper and efficient operation of systems, preventive maintenance programs, housekeeping functions, and responses to resident service requests.
• Ensures compliance with quality standards.
• Visits each property weekly and reports to the President by completing a monthly written inspection report.
• Reviews physical properties curb appeal, common areas, vacant apartments, and notes deferred maintenance items for follow-up.
• Maintains courteous and continuous communication with associates, residents, and applicants in a respectful and professional manner.
• Communicates with residents and families regarding questions and concerns, resolving issues or referring them to appropriate associates.
• Responds to all residents in a courteous and prompt manner, prepares correspondence, and maintains accurate conversation records.
• Routinely meets with residents to handle complaints and requests for repairs, ensuring they are properly provided.
• Regularly inspects the grounds, facilities, and equipment of assigned properties to ensure safety and excellent maintenance.
• Enforces the provisions of sale contracts and Board requirements.
• Provides supervision, coaching, and feedback to all on-site building staff.
• Effectively supervises administrative staff, including training, task delegation, tracking attendance needs, motivation, and follow-up.
• Works with Human Resources on matters relating to state and federal employment law compliance, recruitment, hiring, new hire orientation, performance management, and terminations.
• Complies with and enforces all Company regulations and procedures, as well as all applicable legislative provisions.
• Establishes effective working relationships with safety and health officials.
• Responds to emergency situations and ensures full compliance with all state and local laws.
• Works constructively under stress and pressure.
• Effectively manages time of self and others to meet deadlines.
• Acts as a liaison between Accounting, HR, and all other Corporate departments as necessary.

Requirements

• Responsible for managing multiple residential properties in an efficient and value enhancing manner consistent with the strategic plan.
• Accountable for all business, financial, and management aspects of assigned properties.
• Prepares, implements, and adheres to the approved strategic plan and property budget.
• Develops and maintains strong working relationships with tenants/occupants and board members.
• Supervises day-to-day activities of engineering, maintenance, building staff, and contract services.
• Directly supervises a variety of staff, which may include building, administration, engineering, operations, maintenance, and finance/accounting.
• Ensures compliance with quality standards.
• Works with Human Resources on employment law compliance, recruitment, hiring, orientation, performance management, and terminations.
• Complies with and enforces all Company regulations and procedures, as well as applicable legislative provisions.
• Establishes effective working relationships with safety and health officials.
• Responds to emergency situations and ensures full compliance with state and local laws.
• Works constructively under stress and pressure.
• Effectively manages time of self and others to meet deadlines.
• Liaisons between Accounting, HR, and other Corporate departments.

Skills

• Customer service
• Financial operations management
• Financial record keeping
• Maintenance program knowledge
• Capital improvement project management
• Communication
• Conflict resolution
• Property inspection
• Staff supervision
• Training
• Task delegation
• Performance management
• Time management
• Stress management