Impress employers and recruiters.
Choose from hundreds of resume examples.

Impress employers and recruiters.
Choose from hundreds of resume examples.

Target Resume Now

About the Role

The Guest Services Supervisor oversees daily front office operations, including guest reception, reservations, and telephone services, to ensure high guest satisfaction. This role supports the Front Office Manager and supervises the front office team to maintain service standards and operational efficiency.

Responsibilities

• Oversee daily front office operations, including guest reception, reservations, and telephone services.
• Ensure a high level of guest satisfaction.
• Support the Front Office Manager.
• Supervise the front office team to maintain established service standards and operational efficiency.
• Assist the Guest Service Manager by overseeing the responsibilities of the Front Office staff.
• Ensure guests are serviced in a professional and competent manner.
• Train and monitor front office staff with the Guest Services Manager.
• Monitor Guest Service Scores daily and take action to improve guest satisfaction through training, coaching, and problem resolution.
• Communicate with the Engineering Department regarding maintenance requests.
• Communicate with the Housekeeping Department regarding guest rooms and requests.
• Maintain a complete working knowledge of the software system, including all daily transactions.
• Assist with reservations, and checking guests in and out of the hotel.
• Post all charges correctly.
• Handle checks and credit cards received from guests for payment.
• Know all room rates.
• Handle special requests, group blocking, and unusual circumstances.
• Maintain regular attendance, punctuality, and observe prescribed work, break, and meal periods.
• Maintain high standards of personal appearance and grooming, including compliance with the dress code.
• Perform any other duties as requested by supervisor.

Requirements

• Must have flexibility to work nights and weekends.
• Must be able to read and write fluent English.
• Ability to read and comprehend simple instructions, short correspondence, and memos.
• Ability to write simple correspondence.
• Ability to interpret and perform basic computer and POS system functions.
• Knowledge of Outlook, Word and Excel.
• Supervise front desk staff, in conjunction with the Guest Service Manager.

Skills

• Quality of work
• Accuracy and thoroughness
• Monitoring own work
• Providing the best possible service
• Productivity standards
• Meeting or exceeding productivity standards
• Producing adequate volume of work efficiently
• Customer service skills
• Responding to requests for service and assistance
• Providing high-quality service to internal and external customers
• Soliciting customer feedback
• Initiative
• Asking for and offering help
• Including appropriate people in decision-making
• Accountability for job performance
• Taking responsibility for own actions
• Working independently
• Task completion and follow-up
• Computer and POS system functions
• Outlook
• Word
• Excel

Location

• South San Francisco, California
• South San Francisco, CA

Work Type

• Full-time
• Indoor work environment

Experience Level

• One to two years related experience and/or training
• Equivalent combination of education and experience

Education Level

• Associate degree
• Bachelor's degree (B. A.) from four-year college or university

Salary/Compensations

• $24.00 an Hour

Benefits

• Medical
• Dental
• Vision
• PTO
• 401(k) matching
• Wellness support
• Life and disability coverage
• Savings accounts
• Tuition aid
• Travel and lodging perks

About the Company

• Stonebridge is committed to equal employment opportunities.
• All Stonebridge openings are projected to close within 30 days of the original posting date.

Equal Opportunity

• We do not discriminate based on race, color, religion, sex, pregnancy, national origin, ancestry, age, marital status, sexual orientation, veteran status, physical or mental disability, or medical condition.
• All aspects of employment, including recruitment, hiring, advancement, compensation, benefits, training, promotion, transfer, discipline, layoff, recall, and termination, will be conducted without discrimination.
• Reasonable accommodations will be made for disabled team members.
• Resumes and applications for employment will be evaluated based on qualifications and the ability to meet the position's requirements.
• It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.