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About the Role

The Lead Medical Coordinator oversees all health services for children in care, ensuring timely and appropriate medical, dental, mental health, and public health support, while supervising medical coordinators and delivering staff training on pediatric, adolescent, and migrant health topics. This role is responsible for developing and maintaining policies and procedures related to confidential health records, triage and emergency response, environmental health and safety, and post-release care coordination. Additionally, the Lead Medical Coordinator serves as the primary liaison with healthcare providers, insurers, and medical facilities, ensuring full compliance with ORR DHUC policies as well as federal, state, and local regulations including HIPAA and insurance guidelines.

Responsibilities

Serves as a primary point of contact between minors and medical staff and other administrative personnel.
Works with case managers to maintain smooth workflow and communication.
Ensures ongoing monitoring of communication with Point Comfort Underwriters Insurance.
Develops, recruits, and maintains positive working relationships with contracted providers, including all health providers and related partners.
Oversees and maintains the record-keeping process to ensure an effective filing system for smooth information forwarding.
Provides ongoing quality assurance practices to monitor and improve procedures and ensure high standards of medical care flow and timely distributions to meet mandatory deadlines.
Addresses issues professionally and ensures smooth operation within the medical department.
Monitors up-to-date information on transitional youth in care while meeting ORR and Nuevo Camino documentation and reporting requirements.
Acts as a bridge between healthcare providers and administrative staff, demonstrating strong organizational and leadership abilities.
Periodically travels to healthcare provider facilities to build positive working relationships and transport/escort clients to medical/mental health appointments.
Effectively guides medical staff members, provides support, communicates clearly and frequently, and provides supervision and evaluations.
Learns Payroll system for approval of timesheets and days off requests.
Provides ongoing support with continuous feedback and ensures staff understand their duties.
Communicates organizational needs to all stakeholders.
Participates in required ORR – Nuevo Camino trainings per federal and state mandates.

Requirements

Bi-Lingual Spanish required.
Licensed registered nurse (RN) with a Bachelor’s Or Higher health – related qualification (e.g., Physician Assistant, Nurse Practitioner) required.
Staff supervision and Management: oversee, train and mentor support staff, such as medical coordinators and case management staff.
Ensures support staff perform their duties effectively and in compliance with ORR and State policies.
Ability to navigate medical systems and provide essential administrative assistance to medical coordinators.
Excellent oral and written communication skills.
Monitor portal entries and medical data collection and entries to the portal and medical system NEXGEN.
Maintain ongoing monitoring for accurate minors' records to ensure compliance with healthcare regulations and HIPAA standards.
Ability to switch tasks, demonstrate analytical problem-solving skills and organizational skills.
Time management skills.
Proficiency in Microsoft Office applications and other computer skills sufficient to perform essential functions (using the UC Portal, internal e-case management software, Internet and e-mail applications and NexGen).
Awareness and sensitivity to the service population’s cultural and socio-economic characteristics is required.
Commitment to Nuevo Camino core mission and values and an ability to model those values in relationships with colleagues and partners.
Commitment to empowering refugees and migrants.
A strong understanding of medical terminology and human anatomy.
Knowledge of healthcare regulations.
Familiarity with healthcare terms and maintain DHUC policies and regulations.

Skills

Leadership
Communication
Organization
Problem-solving
Time management
Microsoft Office proficiency
Medical terminology
Human anatomy
Healthcare regulations
HIPAA
Spanish (Bi-Lingual)

Location

Offsite - Brooklyn, NY

Work Type

Full-Time
Up to 25% Travel

Experience Level

Staff supervision and Management

Education Level

Bachelors Degree or Equivalent
Licensed registered nurse (RN) with a Bachelor’s Or Higher health – related qualification (e.g., Physician Assistant, Nurse Practitioner) required

Salary/Compensations

$130,000.00 - $135,000.00

Benefits

Rewarding Work in a team environment.
Paid vacation, sick, personal days, and holidays.
403(B) retirement plans with employer contribution.
Health, dental, vision and life insurance.
Employee Assistance Program (EAP).
Flexible spending account (Dependent Care, Medical, Parking, and Transit).
Employee Appreciation Programs and Events.
Tuition Assistance Program.
Professional Development opportunities.
Wellhub Discount
Verizon Wireless Discount.
BJs Membership discount.
Discounts on Broadway tickets, movie tickets, theme parks, sporting events, gift certificates & more

About the Company

For over 150 years, Heartshare has been dedicated to championing and empowering New Yorkers society has too often overlooked and underestimated.
HeartShare Human Services of New York nurtures and empowers children and adults with intellectual and developmental disabilities.

Equal Opportunity

HeartShare is an Equal Opportunity Employer (EOE).
If you need to request accommodation during the recruiting process, please reach out to Leaves@heartshare.org.