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About the Role

As a Security Officer, you will help protect guests, employees, visitors, and hotel property while delivering professional, service-focused hospitality. This role is ideal for someone who remains calm under pressure, enjoys assisting people, and excels in a fast-paced hospitality setting.

Responsibilities

• Patrol hotel property, public areas, entrances, parking areas, and operational spaces to maintain a safe and welcoming environment.
• Monitor hotel activity, guest interactions, operational areas, and security systems to identify and respond to safety or security concerns.
• Respond to guest concerns, emergencies, alarms, disturbances, accidents, and operational incidents.
• Assist guests, visitors, and team members with directions, property access, safety concerns, and general hospitality support.
• Monitor surveillance systems, access control systems, radios, and operational security equipment.
• Maintain accurate incident reports, daily activity logs, operational updates, and security documentation.
• Support emergency response procedures including evacuations, medical incidents, fire alarms, weather events, and operational disruptions.
• Coordinate with Front Office, Engineering, Housekeeping, Food & Beverage, and hotel leadership teams.
• Support VIP arrivals, conferences, weddings, group business, and special events.
• Follow hotel operational procedures, OSHA regulations, fire safety standards, and company security policies.
• Foster a safe, welcoming, professional, and guest-focused atmosphere aligned with Sonesta’s People People philosophy.
• Perform any other duties as assigned.

Requirements

• Previous security, hospitality, hotel operations, law enforcement, military, emergency response, or guest service experience preferred.
• Strong communication, interpersonal, and problem-solving skills.
• Ability to remain composed and make sound decisions during emergency or high-pressure situations.
• Ability to multitask and thrive in a fast-paced hospitality environment.
• Strong attention to detail with a focus on safety, operational awareness, and guest satisfaction.
• Knowledge of security procedures, emergency response protocols, surveillance systems, and hotel safety practices preferred.
• Positive attitude with a dependable, service-focused, and team-oriented mindset.
• Flexible availability including evenings, overnight shifts, weekends, holidays, and operational coverage as needed.
• A passion for hospitality, teamwork, professionalism, guest engagement, and creating safe and welcoming guest experiences.
• Must complete the full application in addition to submitting a resume.

Skills

• Communication
• Interpersonal skills
• Problem-solving
• Attention to detail
• Security procedures
• Emergency response protocols
• Surveillance systems
• Hotel safety practices
• Teamwork
• Guest engagement

Location

• Onsite

Work Type

• Full-time

Experience Level

• Previous experience preferred

Education Level

• CPR
• First Aid
• AED
• Security certifications
• Law enforcement training preferred

Salary/Compensations

• Sunday through Monday from 3:00 PM to 11:00 PM

Benefits

• Medical, Dental & Vision Insurance
• Health Savings Account (HSA) with Company Match
• 401(k) Retirement Plan with Company Match
• Paid Vacation & Sick Time
• Paid Parental Leave
• Company-Paid Life Insurance
• Company-Paid Short-Term & Long-Term Disability
• Hospital Indemnity, Critical Illness & Accident Insurance
• Educational Assistance
• Sonesta Hotel Discounts
• Additional Perks & Employee Discounts

About the Company

• Sonesta International Hotels is the 8th largest hotel company in the U.S., with a dynamic mix of full-service and focused hotels across major cities.
• Our diverse portfolio includes owned, managed, and franchised properties in eight countries.
• We are in the business of people, bringing service with passion, loyalty with purpose, and creating experiences that genuinely connect.

Equal Opportunity

• Sonesta is proud to be an equal opportunity employer. We consider all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law.