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About the Role

As the Enablement Customer Success Manager, you will help world-class sales organizations achieve President's Club through our enablement program, which covers skills from cold calling to negotiation. This is a unique opportunity to build a function from the ground up, reporting directly to the founder, with significant potential for growth.

Responsibilities

• Guide teams through the 30MPC enablement curriculum, planning quarterly sprints to close sales skill gaps.
• Support enablement leads and frontline managers by teaching frameworks, assisting with real-world application, and coaching through roadblocks.
• Conduct QBRs, quantify customer results, and identify expansion opportunities in partnership with sales.
• Assist in building the enablement program from inception, including designing the customer lifecycle and training program.

Requirements

• 3+ years of experience required.
• Experience as a Sales Enablement Professional who has run enablement programs teaching sales skills beyond product knowledge.
• Experience as a CSM with sales experience, demonstrating ability to master a product domain to expand customers and maximize revenue retention (minimum 1 year sales XP required).
• Experience as a top seller or leader who breaks down processes for junior reps and explains their methods.
• Ability to geek out about the craft of sales and teach others.
• Executive presence to engage with senior sales leaders and influence behavior change.
• Comfort with ambiguity in an early-stage environment, including building the customer journey and influencing the product roadmap.

Skills

• Sales Enablement
• Customer Success Management
• Sales
• Cold Calling
• Discovery
• Negotiation
• Training Program Design
• Customer Lifecycle Management
• Quarterly Business Reviews (QBRs)
• Revenue Retention
• Account Expansion
• Executive Presence
• Product Roadmap Influence

Location

• New York

Work Type

• Hybrid
• 3 days in office

Experience Level

• 3+ years

Salary/Compensations

• $105,000 - $145,000

About the Company

• Top media company in sales, known for the #1 sales podcast with over 3M downloads per year and the bestselling book, Cold Calling Sucks (And That's Why It Works).
• Scrappy team of 10 focused on world-class customer experience.
• Opportunity to build a new revenue line within the leading sales media company.