Impress employers and recruiters.
Choose from hundreds of resume examples.
Impress employers and recruiters.
Choose from hundreds of resume examples.
About the Role
As Escape grows, our customers need more than a powerful security platform. They need a trusted technical partner who understands their environment, helps them deploy Escape successfully, and ensures they continue getting meaningful value from it. You will join the NYC office as a key member of our Post-Sales team, collaborating closely with Jess, our Head of Customer Success. As the primary post-sales technical partner for a portfolio of customers, you will guide them from handover to deployment through to long-term adoption. You’ll work directly with technical stakeholders, including Application Security teams, security engineers, developers, and platform leaders in a global context. This is not a traditional Customer Success role. It demands strong technical expertise and the credibility to work alongside engineering and security teams.
Responsibilities
- Owning the customer relationship post-sales, starting at handoff from Sales Engineering
- Guiding customers through production deployment, product configuration, technical integrations, and adoption
- Troubleshooting and resolving technical challenges, using scripting and workflow automation as needed
- Connecting Escape to customers’ existing engineering and security processes
- Collaborating with Sales Engineering, Product, and Engineering teams throughout the customer lifecycle
- Traveling for in-person customer engagements, workshops, conferences, and company offsites
Requirements
- An engineering degree in computer science, software engineering, cybersecurity, or a similar technical field
- 3+ years of technical customer-facing experience within SaaS, cybersecurity, developer tools, or another deep-tech environment
- Technical credibility with engineering leaders, developers, application and platform security teams
- Deep understanding of software architecture, APIs, integrations, and modern development environments, AI and pentesting.
- Hands-on experience with scripting, troubleshooting, or workflow automation
- Ability to investigate and resolve complex technical issues
- Strong customer instincts: you can build trust, manage expectations, and translate technical concepts clearly for different audiences
- The ability to manage several customer priorities while maintaining strong follow-through and attention to detail
- Motivation to work autonomously and help build the foundations of a fast-growing Post-Sales team
- Willingness to work from the NYC office and travel as needed
Skills
- Application security
- DAST
- API security
- Penetration testing
- Vulnerability management
- Software engineer
- Solutions engineer
- Technical consultant
- Security engineer
- GraphQL
- REST APIs
- CI/CD pipelines
- Cloud environments
- Developer tooling
- Enterprise customers
- Technical deployments
- Renewals
- Expansions
- Technical account plans
- APIs
- Integrations
- Scripting
- Automation
- Cybersecurity
Location
- NYC Office
- Hybrid
Work Type
- Hybrid
Experience Level
- 3+ years of technical customer-facing experience
Education Level
- Engineering degree in computer science, software engineering, cybersecurity, or a similar technical field
Benefits
- Hands-on exposure to APIs, integrations, scripting, automation, and real-world cybersecurity challenges.
- Full autonomy and genuine ownership in a high-impact customer-facing role.
- Regular customer visits, company offsites, and opportunities to represent Escape at industry events.
- The opportunity to help build and scale our TAM function from an early stage.
About the Company
- Escape is an equal opportunity employer.
Equal Opportunity
- Escape is an equal opportunity employer.