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About the Role

The Public Safety Communications Specialist monitors, responds to, and takes appropriate action for incoming calls for service. This role processes emergency and non-emergency communications, multi-agency radio communications, and provides documentation for these incidents to support Public Safety operations. The position also serves as the focal point for all Institute communications outside normal business hours.

Responsibilities

Answer and document all telephone and multi-agency radio communications; take appropriate action based on the nature of the call.
Prioritize and process all calls for service and conduct notifications as required to ensure prompt dispatch of personnel.
Monitor duty locations and officer status during critical incidents.
Provide additional resources, including dispatching personnel, equipment, and emergency response services as needed.
Monitor and operate all electronic security systems.
Dispatch appropriate resources to respond to alarms at various on- and off-campus locations based on received data.
Coordinate and respond to requests for eJustice services, including but not limited to DMV information, entering data for lost or stolen property, missing persons, wanted persons, and required training notifications from DCJS.
Perform emergency dispatch and notifications via radio, telephone, or pager for emergency personnel response teams for fire, intrusion, life-safety, and medical incidents.
Coordinate emergency response services, including City of Troy emergency services and internal notification and response.
Provide incident-specific briefings for RPI administrators as requested.
Effectively manage and respond to simultaneous requests for service.
Conduct inter-shift briefings with relief shifts, including updates on activities and the status of unresolved matters from the previous shift.
Enter data into the Computer Aided Dispatch (CAD) system for all calls for service for supervisory review and records management.
File and forward reports as appropriate.
Assign, distribute, and collect department and RPI equipment for various departments within the RPI community and authorized vendors (e.g., keys, access cards, radios, patrol vehicles).
Return equipment to proper storage areas or departments as appropriate.
Provide telephone and walk-in information assistance and route department and RPI calls (including backup support to the Institute Operator after regular business hours).
Provide campus and local directions and general information.
After normal business hours, provide emergency replacement of access cards as required via the Access Control System.
Perform other duties as assigned.

Requirements

Ability to obtain and maintain a New York State Security Guard License
Subject to criminal history check, background investigation, and physical examination
Must be available for flexible shift scheduling

Skills

Ability to multi-task during multiple emergency situations
Excellent customer relation skills
Ability to work under pressure in a fast paced environment
Demonstrated knowledge and proficiency in the use of computer based systems
Must be detailed oriented
Ability to process and prioritize simultaneous situations
Clear and effective verbal and written communication skills

Location

Local travel between campus locations only

Work Type

Full-time
Various Shifts

Experience Level

Minimum of three (3) years of customer service experience
Experience in a dispatching or call center role preferred

Education Level

High School Diploma or equivalent required
Some college coursework required (minimum of 30 college credits)

Salary/Compensations

$20.00

Benefits

Top notch employee health and retirement benefits
Generous paid time off program
Tuition remission
Opportunities for career growth
Comprehensive and affordable benefits package
Comprehensive and affordable retiree medical and prescription plan

About the Company

Founded in 1824, Rensselaer Polytechnic Institute (RPI) is the first technological research university in the United States.
We bring creativity, science, and technology together to address society's greatest challenges.
We cultivate exceptional problem-solvers by immersing them in a culture of rigorous inquiry, disciplined practice, and hands-on application.
RPI Forward strategic plan charts a pioneering course for the next era of RPI.
Nestled on a beautiful 275-acre campus in upstate NY, RPI is home to five schools, 32 research centers, three makerspaces, an observatory, one of the world’s fastest supercomputers, and the IBM Quantum System One - the first university-based quantum computer in the world.

Equal Opportunity

Rensselaer Polytechnic Institute is committed to the cultivation of a community that is welcoming, inclusive, and above all values learning.
We welcome candidates who bring a variety of perspectives to Rensselaer Polytechnic Institute's work and campus communities.
Rensselaer Polytechnic Institute is an Equal Opportunity Employer.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation or gender identity, national origin, disability status, protected veteran status, or other characteristic protected by law.