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About the Role

This role supports the assessment and analysis of requests for cloud consulting, technology infrastructure, application hosting, and technology service acquisition. The Business Systems Consultant guides solution decisions, supports business partners through the technology delivery process, and navigates governance within a modern operating environment. This role acts as a trusted advisor, partnering with the business as it evolves its technology footprint and advances its transformation to cloud and SaaS delivery models.

Responsibilities

Acts as a trusted advisor to internal clients by proactively building relationships with the business, colleagues and external stakeholders to understand business as-is state and roadmap.
Uses industry consulting methodologies to understand business requests/expected outcomes to translate and document them into requirements, prototypes and/or technical solutions.
Works with cloud architects to develop modern architectures using cloud native components.
Evaluates current business problems and provides advice on the applicability and usability of alternative technology products or solutions.
Leads conversations in ambiguous situations and influences discussions to guide clients to made decisions/ come to resolution on outstanding items/ issues.
Facilitates discussions across business, architecture, engineering, security, operations, and vendor teams to align on solution direction and resolve blockers.
Ensures requests are appropriately scoped, documented, prioritized, and transitioned into fulfillment teams.
Works with businesses to identify prioritization conflicts and proposes alternative solutions or options.
Provide inputs in promoting and implementing best-practice solutions for business processes and product capabilities.
Leads the end-to-end intake, assessment, and governance process for cloud, infrastructure, SaaS, and technology service requests.
Ensures requests move smoothly through the assessment process into fulfillment with high quality outputs.
Contributes to the overall analysis, scoping, estimating and planning for technology requests.
Rationalizes and documents technology requirements that would match with proposed products/ services to address stakeholder needs.
Maintains and enhances the technology service catalogue, service onboarding processes, and supporting documentation.
Partners with product and platform teams to onboard new technology services and establish operational support models.
Conducts primary financial analysis of proposed solutions/architectures for comparison of alternatives.
Identifies opportunities for new solutions to old problems and develops business cases to support changes in the environment.
Acts as a change agent by actively promoting the review and implementation of new technologies, methods, practices and tools to evolve I&O Engineering’s product and service offerings.
Proactively seeks out and recommends process, automation, and system opportunities to reduce manual effort/time and decrease implementation time.
Develops the process and artifact standards to ensure consistent delivery of Intake and Assessment outputs.
Fosters a collegial atmosphere by sharing knowledge and experience with members of the team to upskill and guide them on better ways of doing things.
Pro-actively acquires new knowledge through online learning/training, knowledge transfers, research and/or external use community to apply innovative thinking to solve problems.
Applies a high level of detail to work and consistently looks for ways to improve the quality of a product.

Requirements

Minimum of 5 years of relevant experience as a systems analyst
Experience with cloud technologies and platforms (Azure, GCP, AWS)
Experience working in an Agile/Product Model organization
Experience working in financial industry / insurance is an asset
Ability to lead and collaborate a diverse team of engineers, architects and analysts
Comfortable working with ambiguity and taking initiative
Positive, optimistic attitude - solution oriented focused on improvement
A change agent, embraces and promotes change - is excited about adapting new tools and processes
Passionate about technology, the user experience and the business, loves to learn and pass on learning to other and champions new ideas
Demonstrated high level of personal ownership, collaborative team - work, wholistic value-centric perspective, work adaptability and innovation
Ability to work under pressure, working on multiple projects simultaneously and juggling priorities

Skills

Cloud consulting
Technology infrastructure
Application hosting
Technology service acquisition
Cloud native components
Agile
Product Model
Scrum

Location

Toronto
London
Winnipeg
Remote

Work Type

Permanent
Full Time
Hybrid

Experience Level

Minimum of 5 years of relevant experience as a systems analyst

Education Level

Scrum/Agile certifications an asset

Salary/Compensations

$110,000 - $135,000 annually

Benefits

Career Development: Opportunities for career advancement, access to industry-leading learning programs and up to $2,000 annually towards education reimbursement.
Health & Wellness: Flexible health and dental benefits, plus a $5,000 mental health benefit to support your well-being.
Time Off: In addition to regular vacation and personal days, we support community involvement with a volunteer day.
Financial Security: Company-matching pension plan, share ownership program and additional investment options.
Rewards and Recognition: Employee recognition programs, service milestone celebrations, employee discounts and more!
Emphasis on Community: We provide a workplace where employees feel connected and supported through Employee Resource Groups (ERGs), mentorship programs, social clubs and events.

About the Company

We’re united by a shared purpose: to improve the financial, physical and mental well-being of Canadians.
Our company is trusted by 1 in 3 Canadians and contributes to the strength of communities across the country.
We’re looking for people who live our values everyday: we step up, we do the right thing, and we deliver – for our customers, communities and each other.
Learn more about Canada Life.

Equal Opportunity

We’re committed to removing barriers and ensuring equal access to employment. Applicants requiring reasonable accommodation during the application process may contact talentacquisitioncanada@canadalife.com. All information provided will be handled in accordance with applicable laws and Canada Life policies.