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About the Role

As the first point of guest contact, this position is responsible for explaining ticket packages, assisting with decision-making, and providing direction to ensure guests have the best possible visit to the CN Tower and the city.

Responsibilities

• Deliver information and recommendations on all CN Tower products and services.
• Present a professional image and act as a CN Tower and Toronto ambassador.
• Provide information about the City of Toronto and surrounding areas, including current events.
• Execute role with a demonstrated quality focus and delivery.
• Interact with visitors to ensure an interactive and entertaining visit while managing guest flow.
• Assist guests with kiosk transactions and ticket verification.
• Answer and assist with guest inquiries received through phone, voicemail, and email.
• Ensure delivery of all attraction ticket sales, including group sales, per service excellence standards.
• Produce various reports, perform administrative tasks, and assist management as needed.
• Assist with the administration of marketing promotions and sales incentives.
• Direct guest flow and operate greeting and elevator positions.
• Serve as a liaison to various departments as required.
• Ensure each guest interaction meets service excellence standards by providing a friendly environment.
• Maintain solid product knowledge and all other aspects of guest servicing.
• Maintain awareness of all promotions and advertisements.
• Accurately and efficiently operate the point of sales (POS) system.
• Accurately maintain all cash at the till and secure handling of cash equivalents.
• Employ counterfeit measures to verify cash, debit cards, credit cards, corporate cheques, vouchers, and gift certificates.
• Process all group sales ticketing on site.
• Take and process ad hoc group reservations under parameters set by the Group Sales department.
• Provide guests with detailed information on CN Tower products and services.
• Liaise with 360 Restaurant for dining reservations.
• Liaise with EdgeWalk for reservations and accurate information on services.
• Provide communication to Guest Services staff as required.

Requirements

• Admissions/Box Office sales experience is an asset.
• Retail loss prevention, group sales and/or hospitality and tourism experience and/or education is an asset.
• Able to work under pressure to meet tight deadlines, conflicting demands, frequent interruptions, and heavy workloads.
• Flexible to work rotating shifts, including evenings, weekends, holidays, and overtime as required.
• Ability to stand or walk for long periods of the day.
• Ability to work in varying weather conditions.
• Requires handling of light and infrequently moderate weight objects.

Skills

• Guest service
• Sales
• Customer service
• Communication
• Point of Sale (POS) system operation
• Cash handling
• Interpersonal skills

Location

• CN Tower - Attractions, 290 Bremner Blvd, Toronto, ON

Work Type

• Seasonal
• Employee

Experience Level

• Entry Level

Education Level

• Secondary school diploma is an asset
• Hospitality and tourism education is an asset

Salary/Compensations

• $17.60 per hour

Benefits

• Employee Family Assistance Program
• Complimentary CN Tower tickets after 3 months
• Food and Retail discounts
• Uniform provided and laundered

About the Company

• Located in the heart of the Entertainment District, the CN Tower is a quintessential Canadian experience, welcoming over 1.8 million visitors each year.
• The company prides itself in its dynamic and diverse culture.
• With a commitment to service excellence at every guest interaction, CN Tower employees help to create a truly unique experience for the City of Toronto.

Equal Opportunity

• Attractions Canada Limited is an equal opportunity employer that is committed to inclusive, barrier-free recruitment and selection processes.
• In accordance with the Accessibility for Ontarians with Disabilities Act, 2005 and the Ontario Human Rights Code, Attractions Canada Limited is proud to provide employment accommodation during the recruitment, selection and/or assessment processes.
• Should you require an accommodation, please inform us as soon as possible and we will work with you to meet your accessibility needs.